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Carli's Choice

Carli's Choice
Carli's Choice is an online fiction novel/blog series written by S. Gordon, and is about a young woman's journey to becoming an adult. Learning to make her own choices and developing the confidence to do so. She goes through various experiences and ultimately makes a decision that will change the course of her life significantly. Click the picture above to read for free!

Lissa's Lover

Lissa's Lover
Strong willed Melissa Dixon is looking for love. Feeling like she's going through the motions with her current lover, she wonders if she should call it quits and move on. Finding herself with an unplanned pregnancy she has to make a decision about who and what she wants. Click picture above to read chapters for free!
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Customer Care Officer (Kingston, Jamaica) - National Health Fund

 


Applications are invited from suitably qualified persons to fill the post of:

CUSTOMER CARE OFFICER


ROLE AND FUNCTIONS OF JOB:
  • Respond to queries and complaints via email, telephone or any other customer service application developed for optimizing customer service efficiency.
  • Represent the National Health Fund at Health Fairs and other promotional events held on week days, weekends and public holidays - upon request
  • Relieve Receptionist/Telephone Operator upon request
  • Handle customer inquiries relating to the processing of NHF Claims/transactions, Order processing, billing and payment inquiries, account modifications and other product/service information.
  • Process drug advance requests
  • Facilitate overrides for pharmacy and beneficiary
  • Administer customer feedback tool
  • Perform data entry operations
  • Process application and change forms for JADEP and NHF members
  • Issue replacement membership cards for JADEP and NHF members.
  • Print and package for distribution membership cards for JADEP and NHF members.
  • Perform administrative duties to support the Card production and distribution process.
  • Provide customers with product and service information
  • Provide Customer Service resolutions in a timely manner.
  • Document all customer service interactions
  • Utilize several platforms simultaneously to respond to the diversifying request of customers.

SPECIFIC KNOWLEDGE REQUIRED:
  • Excellent inter-personal skills
  • Excellent oral and written communication skills
  • Ability to establish and maintain harmonious working relationships
  • Ability to plan, lead and manage multiple priority projects simultaneously.
  • Ability to provide professional customer service based on strong principles and ethics.
  • Computer Literacy
  • Time management skills

QUALIFICATIONS & EXPERIENCE:
  • B.Sc. Degree in Management Studies/Public Relations or similar field
  • Training in customer service/public relations
  • At least two (2) years’ experience in customer service or call centre environment.
  • Any equivalent combination of qualifications and experience
Applicants are invited to submit their applications no later than Wednesday, August 2, 2023 to:

The Human Resource Department,
NATIONAL HEALTH FUND,
6th Floor, The Towers,
25 Dominica Drive,
Kingston 5.
Email: vacancies@nhf.org.jm

NB. We appreciate all responses, but only short listed candidates will be contacted.






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