Customer Care Officer (Kingston, Jamaica) - National Health Fund

 

Applications are invited from suitably qualified persons to fill the post of:

CUSTOMER CARE OFFICER

ROLE AND FUNCTIONS OF JOB:

• Respond to queries and complaints via email, telephone or any other customer service application developed for optimizing customer service efficiency.
• Represent the National Health Fund at Health Fairs and other promotional events held on week days, weekends and public holidays - upon request
• Relieve Receptionist/Telephone Operator upon request
• Handle customer inquiries relating to the processing of NHF Claims/transactions, Order processing, billing and payment inquiries, account modifications and other product/service information.
• Process drug advance requests
• Facilitate overrides for pharmacy and beneficiary
• Administer customer feedback tool
• Perform data entry operations
• Process application and change forms for JADEP and NHF members
• Issue replacement membership cards for JADEP and NHF members.
• Print and package for distribution membership cards for JADEP and NHF members.
• Perform administrative duties to support the Card production and distribution process.
• Provide customers with product and service information
• Provide Customer Service resolutions in a timely manner.
• Document all customer service interactions
• Utilize several platforms simultaneously to respond to the diversifying request of customers.

SPECIFIC KNOWLEDGE REQUIRED:

• Excellent inter-personal skills
• Excellent oral and written communication skills
• Ability to establish and maintain harmonious working relationships
• Ability to plan, lead and manage multiple priority projects simultaneously.
• Ability to provide professional customer service based on strong principles and ethics.
• Computer Literacy
• Time management skills

QUALIFICATIONS & EXPERIENCE:

• B.Sc. Degree in Management Studies/Public Relations or similar field
• Training in customer service/public relations
• At least two (2) years’ experience in customer service or call centre environment.
• Any equivalent combination of qualifications and experience

Applicants are invited to submit their applications no later than Wednesday, August 2, 2023 to:

The Human Resource Department,
NATIONAL HEALTH FUND,
6th Floor, The Towers,
25 Dominica Drive,
Kingston 5.

Email: vacancies@nhf.org.jm

NB. We appreciate all responses, but only short listed candidates will be contacted.