Customer Care Officer (Portland, Jamaica) - NERHA

 NORTH-EAST REGIONAL HEALTH AUTHORITY

CUSTOMER CARE OFFICER (GMG/AM 3)

The North-East Regional Health Authority, a statutory body under the Ministry of Health & Wellness with responsibility for the management and delivery of health care and public health services within the parishes of St. Ann, St. Mary and Portland, is seeking dynamic, proactive and forward-thinking individuals to fill the position of Customer Care Officer (GMG/AM 3) at the Portland Health Department.

Summary:
Reporting to the Parish Administrator, the incumbent is responsible to assist the general public in all aspects of their interaction with the Organization with the objective of achieving the mandate of the organization. The incumbent will also manage customer inquiries, complaints and interact with customers to
provide and process information.

Qualifications & Experience:

• Diploma in Management Studies, Public Administration, Personnel Management, Business Administration
• At least two (2) years in Customer Service or performing related functions

Specific Knowledge Required:

• Knowledge of the MDA’s Policies & Procedures
• Knowledge of GOJ Customer Service Policies & Procedures Switch Board Operating Skills
• Proficiency in relevant Software Applications
• Good oral and written communication skills
• Strong customer service orientation

Key responsibilities will include but are not limited to:

• Maintains portfolio and be knowledgeable of the organization products and services
• Maintains portfolio of the business processes of all services of the organization
• Maintains database on key customers of the organization and tracks customers interface with the
• organization
• Recommends new systems, procedures or working practices to improve customer service efficiency
• Assist with customer enquiries or complaints by phone, email or direct interaction
• Maintains a log of customer complaints and queries
• Collates information and prepares monthly/quarterly and annual reports

REMUNERATION PACKAGE PER ANNUM:

• Salary Scale: $1,984,305 – $2,668,670 per annum

Applications along with a detailed resume should be sent no later than Friday, February 16, 2024 to:

The Director,
Human Resource Management &Development,
North-East Regional Health Authority,
34-38 Ocean Village Shopping Centre, Ocho Rios,
St. Ann.

E-mail: jobs@nerha.gov.jm or Fax: (876) 795–2747.

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORT-LISTED APPLICANTS WILL BE ACKNOWLEDGED.

Registered Nurse (Kingston, Jamaica) - Donald Quarrie High School

Donald Quarrie High School, a co-ed secondary school located in Harbour View, Kingston 17, Jamaica invites applications from suitably qualified persons for the post of 

Registered Nurse

The successful candidate must be:

• A registered nurse with B.Sc. in Nursing
• Excellent team player and displays strong leadership skills
• Has a minimum of two (2) years experience working with children

Applicants should send cover letters and detailed resumes no later than Friday, February 9, 2024 and addressed to:

The Chairman,

c/o Donald Quarrie High School,

Caribbean Terrace, Harbour View,

Kingston 17.

Email: donaldquarrie.high.saw@moey.gov.jm 

Only shortlisted applicants for advertised vacancy will be acknowledged.

Office Attendant (Kingston, Jamaica) - Jamaica Tourist Board

Applications are invited from suitably qualified persons to fill the position of: Office Attendant.

JOB SUMMARY

Reporting to the Office Manager, the Office Attendant is responsible for maintaining a hygienic and hospitable working environment by cleaning, organizing, and serving food and beverages to satisfy staff members and visitors.

KEY RESPONSIBILITIES

• Maintain cleanliness organization throughout the office premises, including workspaces, common areas, lunchrooms, and restrooms as required.
• Regularly clean and sanitize kitchenettes.
• Ensure that the pantry/lunchrooms are kept clean and tidy by washing all plates/utensils daily.
• Ensure that refrigerators, microwave ovens, and appliances are kept clean and other office furniture and equipment.
• Ensure an ample supply of office consumables, such as stationery, pantry items, and toiletries.
• Assist with the distribution and collection of both internal and external mail.
• Assist with the arrangement of meeting rooms, including furniture setup and refreshment preparation.
• Serve tea or refreshments to both staff and visitors.
• Serve lunches and remove/tidy up after consumption.
• Arrange for the laundering of tablecloths and napkins.
• Assist with the plating of food and serving of beverages during office events, such as meetings, conferences, or workshops.
• Address general inquiries and provide support to staff members as required.
• Follow health and safety protocols diligently and promptly report any suspicious/unsafe activities or incidents to the appropriate authorities.
• Perform other related assignments delegated from time to time

KNOWLEDGE, ABILITIES AND SKILLS

• High level of professionalism and integrity in the performance of duties
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and efficiently
• Good teamwork and co-operation
• Basic knowledge of office equipment and maintenance procedures
• Familiarity with health and safety regulations
• Proficiency in English (both written and verbal)

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent qualification
• Two (2) years’ experience
• Valid Food Handlers Permit
• HEART Certification would be an asset

PHYSICAL REQUIREMENTS

• Ability to lift and carry office supplies and equipment as necessary
• Capable of standing, walking, and performing cleaning tasks for extended periods
• Comfortable bending, kneeling, and reaching to clean and maintain various areas
• Ability to operate cleaning equipment and use cleaning agents safely

SPECIAL WORKING CONDITION ASSOCIATED WITH THE JOB

• Will be exposed to cleaning agents and chemicals

APPLICATION

Applications with resumes should be submitted no later than

Wednesday, February 14, 2024 to:

Senior Manager, Human Resource Development, Jamaica Tourist Board

64 Knutsford Boulevard, Kingston 5.

Re: “Office Attendant”

Email:  jtbhrd@visitjamaica.com 

We thank all applicants for their interest, however, only those short-listed will be contacted.

Office Attendant (St. Thomas, Jamaica) - The Jamaica Information Service

The Jamaica Information Service (JIS), an Executive Agency, invites applications from suitably qualified professionals for the following position:

OFFICE ATTENDANT 

St. Thomas Regional Office 

Salary range: $857,032.00 - $1,152,613.00 per annum

Under the supervision of the manager - St. Thomas Regional Office, the Office Attendant is responsible for providing general housekeeping and support services including: cleaning, dusting, maintaining the office and its environs.

Core Functions:

• Wipes, cleans and mops offices and environs
• Cleans and sanitizes furniture and fixtures
• Washes and sanitizes restrooms and replenishes supplies of soaps and toiletries
• Prepare and/or serve refreshment for meetings, functions and events as required
• Performs errands in the surrounding environs
• Monitors coffee station and ensures that supplies are available
• Serves refreshments to officers and clients at meetings and conferences as required 
• Prepares water trays daily in all offices 
• Delivers mail, memoranda, files and newspapers
• Photocopies documents as requested

Minimum Required Qualifications and Experience:

• Secondary school leaving certificate 
• Knowledge of housekeeping practices would be an asset

Required Competencies:

• Good communication and interpersonal skills
• Good customer relations and time management skills
• Ability to understand and follow instructions
• Basic knowledge of the Agency's operations and procedures
• Knowledge of office cleaning practices and procedures

Applications should be forwarded no later than Friday, February 9, 2024 to:  

The Director, Human Resources, 

Jamaica Information Service,

58a Half Way Tree Road, Kingston 10,

Email: hrmanager@jis.gov.jm

We thank all applicants for their expressions of interest; however, only shortlisted candidates will be contacted.

Domestic Helper/Sitter (Kingston, Jamaica)

Description: Live-out Domestic Helper/Sitter

 Duties: 

• Clean, wash, iron 
• Simple care for two (2) kids after school
• Cooking (if candidate is willing to do so at an additional cost)

Skills/Abilities:

• Must know how to read and write properly
• Communicates well
• At least three (3) years experience in a similar field
• Age range: 45 to 50 years old

Salary: $35,000 fortnightly.

How to apply: (876) 849-0949 

Deadline for applications: February 7, 2024.

Sessional Nurse (Montego Bay, Jamaica) - Vein Centers of Jamaica

 Join our Montego Bay team!

We are recruiting a skilled sessional nurse with expertise in procedures and the operating theatre.

Send your resumes to: jamaicaveins@gmail.com 

You journey to making a difference starts here!

College Nurse (Clarendon, Jamaica) - Knox Community College

Under the auspices of the United Church in Jamaica and the Cayman Islands, Knox Community College has its main campus in Spalding, Calrendon, with three (3) other campuses at May Pen, Clarendon and Cobbla and Mandeville in Manchester. Applications are invited for Non-Academic position in the following area:

College Nurse - RN 2 (clear vacancy) 

Required education and experience:

• Bachelor's degree in Nursing
• Five (5) years experience in an educational environment would be an advantage
• RN license from the Nursing Council of Jamaica (NCJ)

Send your expressions of interest by February 11, 2024 to:

The Chairman,

Mr. Dunbar McFarlane,

c/o Principal (Acting)

Miss Petrona Marshall,

Knox Community College,

P.O. Box 52, Spalding,

Clarendon.

Email: hrm@kcc.edu.jm

We value people and the time they will have to take to prepare their expressions of interest (application letter, CV, and or portfolio). A candidate's experience is as important as customer experience; therefore, all applicants will be responded to by our Strategic Human Resource Management department within a reasonable time.

Live-in housekeeper needed (Kingston, Jamaica)

 

Live-in housekeeper is needed for a family of three (3) in Kingston, Jamaica. 

Requirements:

• Must be able to wash, cook, iron and clean well  
• Be good with children. 

Telephone: (876) 441-7880.

Email: jksfisher@gmail.com

Live-in Nanny/Helper (Kingston, Jamaica)

 

A live-in nanny/helper is needed to care for a family of four (4) including two (2) girls in Kingston, Jamaica.

Requirements: 

• Must love children
• Must have experience
• Ages: 40 - 50 years old

Telephone: (876) 373-3392. 

Live-in Caregiver (Kingston, Jamaica)

 

A live-in caregiver is needed in Kingston, Jamaica.

Job Details:

• The caregiver will care for an elderly bedridden man. 

Duties include:

• Cooking - Must be an excellent cook
• Cleaning and laundry

If interested, please Whatsapp: (876) 869-2209.