Customer Care Assistant (Black River, St. Elizabeth, Jamaica) - Black River Hospital (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the BLACK RIVER HOSPITAL:

CUSTOMER CARE ASSISTANT (GMG/AM 1- Pay Band 3)-1 Position

Salary range $1,439,455 – $1,935,907 per annum and any allowance(s) attached to the post)

Job Summary:
The incumbent will be responsible for collecting and providing client related information and providing
direct assistance to clients in accordance with established standards. The incumbent will facilitate a medium through which relations between internal and external clients are realized in keeping with service level agreement and the Government of Jamaica Citizens Charter.

Qualifications and Experience:

• Four (4) GCE O’ Level/CXC subjects inclusive of English Language and Mathematics
• Training in Customer Service and Emotional Intelligence

Required Knowledge, Skills & Competencies

• Working knowledge of public hospital/health centre systems and practices
• Excellent knowledge of customer service principles and guidelines
• Ability to develop and maintain positive and cooperative working relationships
• Excellent oral and written communication skills
• Knowledge of Government guidelines as it relates to procedures
• Well-developed human relations and emotional intelligence skills
• Knowledge of Microsoft Word and Excel
• Excellent time management skills
• Security conscious, flexibility and confidentiality
• Problem solving skills

Key responsibilities will include:

• Greeting and interacting with patients/relatives and visitors to the Hospital.
• Collecting personal information from client and log onto the prescribed forms and systems.
• Assigning patient number to client, distribute patient services card and refer to triage nurse for the completion of vital signs.
• Displaying compassionate support to all patients regardless of their situation.
• Reporting serious challenges to your Supervisor in a timely manner.
• Referring patients showing signs of deteriorating health and/or excruciating pain to clinical personnel for intervention.
• Monitoring waiting time of patients in assigned areas and intervene where possible.
• Keeping patients informed of possible causes of extended waiting hours as directed.
• Disseminating questionnaires to solicit feedback on the services offered.
• Influencing customer service interaction by displaying and maintaining professionalism and courtesy to all.
• Communicating relevant information; provide correct and adequate responses to questions and queries and direct clients to respective service areas in the Hospital.
• Logging client complaints and refer for the appropriate resolution.
• Identifying patients with special needs and informs Supervisor accordingly for intervention.
• Assisting members of staff who need clarification on services and ensure compliance with the regulations.
• Alerting the security guards to any unusual or suspected unsafe situations that may be observed.
• Identifying problems within scope of responsibility in the shortest possible time and refer those outside of scope of responsibility to the Supervisor.

Applications along with resume should be sent no later than December 11, 2024 to:
The Assistant Human Resource Officer,
Black River Hospital,
45 High Street, Black River, St. Elizabeth,
Tell: (876) 965-9294
E-Mail – brhjobs00@gmail.com
NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

*IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**

Hospital Attendant - Male (St. Elizabeth, Jamaica) - Black River Hospital (SRHA)

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the BLACK RIVER HOSPITAL:

SRHA seeks a hospital attendant - Male (Housekeeping)

HOSPITAL ATTENDANT – (HSC/HS 1) Housekeeping-MALE

(Salary range $990,843 - $1,177,801 per annum and any allowance (s) attached to the post)

Job Summary:
Under the direct supervision of the Supervisory Hospital Attendant, the incumbent is primarily responsible for maintaining the cleanliness of the Hospital.

Qualifications and Experience:

• School Leaving Certificate (Secondary Education)
• Completion of any certified training in Housekeeping/Public Area Hygiene Attendant.
• At least 2 CSEC subjects, would be a definite asset
• At least one (01) year experience within the hospital environment or service industry

Specific Knowledge & Skills:

• Physical Fitness
• Ability to work effectively in a team
• Ability to respect patient confidentiality
• Ability to communicate effectively both in written and oral format
• Good time management skills

Key responsibilities will include:

• Sweeps, polishes and wipes of all floor spaces. Maintains such in an acceptable condition during the day.
• Carries out daily dusting of all furniture.
• Polishes all furniture at least once per month or more, as is deemed necessary.
• Cobwebs all rooms, verandahs and open spaces.
• Cleans and maintains bathrooms during clinic hours, ensuring that there is no overflow of waste on the floor or from the bins.
• Cleans windows which can be conveniently reached from the floor.
• Takes care of potted plants inside the Hospital.
• Cleans shelves and cupboards once per month or as often as required.
• Washes and irons of linen used at the hospital, which includes sheets, towels, staff gowns.
• Cleaning of instruments used by health personnel as directed.
• Assists with ushering of patients to various service delivery areas within the health facility.
• Assists in maintaining order in the waiting areas.
• Assists nursing/medical personnel during clinics or as required.
• Responsible for maintenance and storage of all gowns, linen, etc for the hospital.
• Prepares the hospital in time for daily sessions, such as the provision and laying out of bed line for examination tables/couches, the provision of toiletries and gowns for staff, etc.
• Displays appropriate safety signs when cleaning to avoid injury to staff and patients.
• Deep cleans of the hospital once per month or as directed by Supervisor.
• Performs other duties as directed by Supervisor

Special conditions associated with the job:

• Physically demanding environment, which requires the skills and ability to do heavy lifting, and safely manoeuvre patients, wheelchairs, trolleys and other equipment.
• Possible exposure to bodily fluids, exposure to body fluids and soiled utility, therefore use of protective gears maybe required in some instances.
• Duties and assignments are on a shift basis, and the incumbent, may be required to work extended hours if the need arises.

Applications along with resumes should be sent no later than December 11, 2024 to:

The Assistant Human Resource Officer
Black River Hospital
45 High Street, Black River, St. Elizabeth

Tell: (876) 965-9294
E-Mail – brhjobs00@gmail.com

**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH YOU ARE

APPLYING**
NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Health Records Clerk (St. Elizabeth, Jamaica) - Black River Hospital (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health &
Wellness responsible for the management and operation of Public Health Services within the Parishes
of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the
following position at the BLACK RIVER HOSPITAL:

HEALTH RECORDS CLERK (HTAC/HRT 1)

(Salary range $1,792,163 – $2,130,319 per annum and any applicable allowances)

Job Summary:
The Health Records Clerk under the supervision of the Health Records Administrator, has the responsibility for organizing, implementing, controlling and maintaining the patient information system for the provision of optimum patient care.

Minimum Required Education and Experience:

• Four (4) CXC/GCE subjects at the ordinary level including English Language, Biology and Mathematics

Plus

• Two (2) years’ experience at a clerical level within a public sector organization

Required Knowledge, Skills & Competencies:

• Knowledge of the methods, procedures, practices, rules and regulations related of health data collection.
• Knowledge of Computer Applications.
• Ability to analyze statistical reports and make recommendations
• Good interpersonal and oral communication skills
• Good conflict resolution skills
• Excellent time management skills
• Excellent customer service skills
• Confidentiality
• Team player

Key responsibilities will include:
Technical/Professional

• Checking the master index, casualty registration index and Patient Administration System to see if patient has been seen previously at hospital before assigning a medical record number.
• Collecting all records from the Emergency desk to complete examination and confirmation on the patient administration system for hospital monthly statistical report.
• Assembling records after registration of patients before referring patients to the Cashier.
• Educating patients on the importance of keeping their appointment date and taking the appointment card when returning to the clinic.
• Preparing for the clinic by ensuring that all health records for patients to attend on a particular date be retrieved before the date of the clinic.
• Ensuring that out guides are placed in the file for each record retrieved.
• Filing laboratory and x-ray results in the appropriate health records and adds continuation sheets to records if needed the day before clinic.
• Ensuring that all the health records needed for the clinic are found before the day of the clinic.
• Completing an inventory for all the records retrieved for the clinic and places a check mark beside the records that are found.
• Preparing numbers to be issued to patients on arrival at the clinic so as to maintain order in the waiting area.
• Maintaining of appointment systems
• Maintaining of all methods, systems and policies which enhances efficient running of the Department

Special conditions associated with the job:

• Maintenance of confidentiality of patient records
• Working on weekends when necessary
• Climbing to retrieve patient records
• Possible dust hazard

Applications along with resume should be sent no later than August 08, 2024 to:

The Assistant Human Resource Officer,
Black River Hospital,
45 High Street, Black River, St. Elizabeth,
Tell: (876) 965-9294
E-Mail – brhjobs00@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.
*IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**.

Housekeeper wanted in Black River, St. Elizabeth (Jamaica).

Seeking a live-in or a live-out housekeeper in Black River, St. Elizabeth. 

Requirements:

• Experienced 
• Between ages 25 - 45 years old

Call or Whatsapp: (876) 387-9763

Health Records Clerk (Black River, St. Elizabeth, Jamaica) - St. Elizabeth Health Services (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the ST. ELIZABETH HEALTH SERVICES: HEALTH RECORDS CLERK (HTAC/HRT 1) – 1 Position

Black River Health District

(Salary range $1,792,163-$2,130,319 per annum and any allowance (s) attached to the post).

Job Summary:
Under the supervision of the Health Records Technician and the technical supervision of the Parish Health Records Administrator the incumbent will have the responsibility for organizing, implementing, controlling and maintaining the patient information system for the provision of optimum patient care.

Qualifications and Experience

• Four (4) ‘O’ Level/CXC subjects; including passes in English Language, Biology and Mathematics
• Clerical and/or computer experience is an asset

Key Responsibilities include:

• Protects the security of the health records to ensure confidentiality is maintained.
• Develops and maintains efficient and accurate filing and retrieval of health records.
• Tracks and follow-up missing records.
• Reviews records for completeness, accuracy and compliance with regulations.
• Files laboratory/ other investigation reports and referral forms in patient/client health record.
• Develops and ensures that the standardized numerical filing system of health record.
• Maintains the master patient index files.
• Compiles and submits Monthly Clinic Summary Reports, Sentinel, STD Syndrome and other reports.
• Maintains the appointment system for the various clinics held.
• Maintains the Primary Health Care Register for the health records department manually and electronically.
• Responsible for educating other members of the health team on the importance of health records, with a clear definition of health records duties.
• Assists with the smooth running of the clinics; directing patients, developing a system whereby the records are transferred from the filing area to the clinic area.
• Responsible for the acquisition and monitoring of health records stationery/equipment.
• Completes the list for the PATH programme.
• Collection and compilation of data for clinical activities done are to be recorded daily on the specific tally sheets.
• Retrieve health records to facilitate researches by authorized users/personnel.

Specific Knowledge and Required Skills:

• Good knowledge of the methods, procedures, practices, rules and regulations related to health data collection.
• Good knowledge of Computer Applications.
• Ability to analyze statistical reports and make recommendations.
• Good interpersonal communication skills
• Good conflict resolution skills
• Excellent time management skills
• Excellent customer service skills

Applications along with resume should be sent no later than May 31, 2023 to:
The Senior Human Resource Officer
St. Elizabeth Health Department
High Street
Black River, St. Elizabeth
E-Mail – jobssehd@gmail.com

NB. WE ENCOURAGE ALL INTERESTED APPLICANTS TO SUBMIT YOUR APPLICATION USING THE MEDIUM STATED ABOVE. PLEASE INDICATE IN THE SUBJECT LINE THE POSITION YOU ARE APPLYING FOR.

ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Community Health Aide (St. Elizabeth, Jamaica) - St. Elizabeth Health Services (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the ST. ELIZABETH HEALTH SERVICES: COMMUNITY HEALTH AIDE (HSC/HS 4) – Vacant

SANTA CRUZ HEALTH DISTRICT– 2 positions

(Salary range $1,545,377 - $1,836,968 per annum and any allowance (s) attached to the post)

Job Summary
The incumbent will be responsible for working cooperatively with families in the community in order to identify health related problems and bring them to health professionals. He/she is directly responsible to the Community Nurse and is expected to work co-operatively with all members of the health team.

Specific Knowledge Required

• Knowledge of community health.
• Practical experience of giving simple nursing care.
• Good communication skills.

Qualification & Experience

• Two (2) ‘O’ Level/CXC subjects; English Language compulsory.
• HEART TRUST certification in Community Health Aide/ Healthcare Assistant.
• Public health and/or service industry experience would be an asset.

Key Responsibilities

• Teach simple health facts to the people of the community he/she serves.
• Encourage and advise parents and guardians to have their children completely immunized against infectious diseases.
• Encourage the regular attendance of infants to the Child Welfare Clinic from an early age.
• Give simple nursing care to those individuals where this type of care is indicated e.g. bed baths
• Assist the Community Nurses and District Midwives in ensuring that all expectant mothers in the area receive adequate pre-natal and post-natal care.
• Participate in information gathering or data collection activities.
• Record feedback on health problems and related interventions conducted in the community.
• Motivate and refer clients to health facilities for investigation and/or treatment.
• Assist in organizing and participating in interventions initiated by the health department.

Applications along with resume should be sent no later than April 15, 2024 to:
The Senior Human Resource Officer
St. Elizabeth Health Department
1 Brigade Street
Black River, St. Elizabeth
E-Mail – sehdpersonneldept@gmail.com
NB. WE THANK ALL APPLICANTS FOR THEIR INTEREST, BUT ONLY SHORTLISTED
APPLICANTS WILL BE ACKNOWLEDGED.

Customer Care Assistant (St. Elizabeth, Jamaica) - St. Elizabeth Health Services (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the ST. ELIZABETH HEALTH SERVICES: CUSTOMER CARE ASSISTANT (GMG/AM 1) (Salary range $1,439,455 - $ 1,935,907 per annum and any allowance (s) attached to the post)

Job Summary:
Under the general supervision of the Parish Administrative Officer, the incumbent operates multi-line telephone system to answer incoming calls, directs callers to appropriate personnel; receive, log and distributes incoming mail to the various department; provide information/guidance to clients/visitors.

Qualification and Experience:

• Minimum five (5) subjects at CXC/GCE O'Level inclusive of English Language.
• Training in switchboard operating techniques.

Plus

• A minimum of two (2) years’ experience in PBX operations.

Key Responsibilities:

• Receives incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• Place outgoing calls; ensure that a log is kept of all mobile and overseas calls.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Answers questions about the organization and provides callers with address, directions, and other information.
• Receive, log and distribute incoming mail/documents to the relevant departments.
• Hold outgoing mail/documents to be collected. Ensure that log is signed.
• Type miscellaneous documents for the department.
• Operate the electronic door.
• Ensure that the furniture in the lobby are neatly arranged and the area is kept tidy and inviting.

Specific Knowledge/Skills Required:

• Working knowledge of office procedures
• Must be polite and courteous while answering the phone
• Active listening skills
• Well developed human relations skills.
• Good oral communication skills.
• Good time management skills.
• PC operating skills (spreadsheets, word processing, and/or other data base applications).

Applications along with resume should be sent no later than April 15, 2024 to:

The Senior Human Resource Officer
St. Elizabeth Health Department
1 Brigade Street
Black River, St. Elizabeth

E-Mail – sehdpersonneldept@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Live-in Caregiver (St. Elizabeth, Jamaica)

A live-caregiver is needed to work in St. Elizabeth, Jamaica.

Duties:

• Caring for two (2) elderly persons, both independent, however one (1) has dementia.
• Must be able to prepare meals
• Upkeep home
• Wash clothes once per week

Please call (876) 538-1962 for more information.

The pay is $16,000 weekly.

Data Entry Clerk (St. Elizabeth, Jamaica) - St. Elizabeth Health Department

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health &
Wellness responsible for the management and operation of Public Health Services within the Parishes of
Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the
following position at the St. Elizabeth Health Services.

RE-ADVERTISED

DATA ENTRY CLERK – HIV UNIT (MIS/IT2) – VACANT

(Salary range $1,370,094 - $1,842,625 per annum and any applicable allowances)

Reporting to the Regional HIV/STI/Tb Coordinator or her designate, the incumbent is responsible for
the input, uploading and scanning of data into the relevant databases to facilitate the monitoring and
evaluation functions of the HIV Programme. The Officer will also support the implementation of the
Monitoring & Evaluation and research activities outlined in the work plan as well as strengthen the capacity
of stakeholders in data entry and data management by the provision of technical assistance
Qualifications and Experience:

• Associate Degree in Computer Science/Information Technology or related field
• At least two (2) years related experience
• Data entry experience is an asset
• Familiarity with the current HIV databases is an asset

Required Knowledge, Skills & Competences:

• Working knowledge of Microsoft Office
• Good oral and written communication skills
• Good time management and problem-solving skills
• Able to respond to deadlines and prioritize accordingly
• Be detail oriented and highly confidential
• Ability to ensure that the accuracy of data is maintained
• Good interpersonal skills

Key Responsibilities will include:

• Performing data entry in several different databases including highly confidential information
• Providing data entry support to Sub-Recipients in the HIV Response
• Assisting with the gathering/collation of data and data collection forms from various sources
• Performing validation and verification of data entry forms with documentation of findings
• Collaborating with professional staff and field officers in the collection, collation, and analysis of data from M & E system including data for donor reporting.
• Participating in training workshops to build capacity in Data Quality among sub-recipients and other stakeholders
• Working closely with the Regional M & E Officer and Regional Data Manager to prepare reports
• Performing duplication checks on data entry forms
• Performing simple systems administration duties such as backing up databases, internet search, and antivirus updates etc.
• Performing general office administrative duties such as taking messages, preparing reports, liaising with other component staff
• Assisting with other statistical updating exercises undertaken by the Unit

Applications along with resumes should be sent no later than Wednesday, January 17, 2024 to:
The Senior Human Resource Officer,
St. Elizabeth Health Department,
1 Brigade Street,
Black River, St. Elizabeth.

E-Mail – sehdpersonneldept@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED

NB: We thank all participants for responding, however, only shortlisted applicants will be contacted.

Clinic Attendant (Black River, St. Elizabeth Jamaica) - Southern Regional Health Authority

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the ST. ELIZABETH HEALTH SERVICES: CLINIC ATTENDANT (FEMALE)

(Salary range $916,530-$1,089,466 per annum and any allowance (s) attached to the post)

Under the general supervision of the Public Health Nurse, the incumbent will be responsible
for performing support functions as it relates to the day-to-day operations at the Health
Centre.

Qualification and Experience:

• School Leaving Certificate (Secondary Education)
• English Language in GCE O’Level/CXC at the General Proficiency level would be an asset

Key Responsibilities:

• Assisting with the ushering of patients and maintaining order in the waiting areas
• Lifting patients to stretchers and wheelchairs when the need arises
• Ensuring that the building is opened on time and is securely locked at the end of the day
• Ensuring the general upkeep of the grounds and buildings; bushing and weeding of grounds, cleaning of high windows and walls, etc.
• Reporting any problems that may affect the smooth flow of work.

Specific Knowledge/Skills Required:

• Patience and tolerance
• Ability to communicate effectively both in written and oral format
• Ability to respect patient confidentiality

Applications along with resume should be sent no later than January 08, 2024 to:
The Senior Human Resource Officer,
St. Elizabeth Health Department,
1 Brigade Street,
Black River, St. Elizabeth.

E-Mail – sehdpersonneldept@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Day's Helper/Housekeeper (St. Elizabeth, Jamaica)

We are seeking an honest, Christian-minded and reliable individual to work as a day's helper/housekeeper. 

The housekeeper will be required to work five (5) days per week. 

Requirements:

The incumbent must:

• Be between the ages of 39 and 60 years old
• Have at least two (2) years experience in care giving or housekeeping 
• Be able to communicate fluently in English 

Duties/Responsibilities:

The successful candidate will be required to:

• Complete laundry
• Prepare meals
• Maintain the household 
• Perform any other household duties that may arise 

Please note: Professional references will be required and background checks will be conducted. 

Location: St. Elizabeth, Jamaica

Salary: negotiable

If interested, you may send your resume to: (876) 320-0529. 

Deadline: February 2, 2024.

Customer Care Officer (St. Elizabeth, Jamaica) - Southern Regional Health Authority

 Location: Black River, St. Elizabeth | Black River Hospital

Salary and benefits: $1,984,305 - $2,668,670 per annum 

Customer Care Officer (GMG/AM 3)

The incumbent, overseen by the Senior Customer Care Officer, collects client information, provides direct assistance, and maintains client relations per service agreements and the Government of Jamaica Citizens Charter.


Job Purpose

Under the general supervision of the Senior Customer Care Officer the incumbent will be responsible for collecting and providing client related information and providing direct assistance to clients in accordance with established standards. The incumbent will facilitate a medium through which relations between internal and external clients are realized in keeping with service level agreement and the Government of Jamaica Citizens Charter.

Qualifications and Experience:

• Diploma in Management Studies, Public Administration, Personnel Management, Business Administration or equivalent
• At least two (2) years in Customer Service or performing related functions
• Knowledge of Customer service principles and practices

Required Knowledge, Skills & Competencies

Core:

• Strong communication abilities in the oral and written formats
• Excellent customer service, problem solving skills and ability to manage the client interface A record of demonstrated creativity
• Proven time management skills
• Well-developed human relations and emotional intelligence skills
• Demonstrated leadership ability
• Proven planning and organization ability
• Computer literacy including the ability to work with word processing, graphic design, desk top publishing and spreadsheet software
• Ability to develop and maintain positive and cooperative working relationships
• Ability to work on own initiative
• Security conscious, flexibility and confidentiality

Technical:

• Database Entry
• Report Writing Skills
• Proficiency in relevant Software Applications
• Knowledge of the Ministry of Health & Wellness Policies & Procedures
• Knowledge of GOJ Customer Service Policies & Procedures

Key responsibilities will include:

• Acts as patient advocate.
• Influences customer service interaction by displaying and maintaining professionalism and courtesy to all.
• Responds to clients’ needs, requests and concerns as is appropriate.
• Identifies bottlenecks in the existing services where it prevents the patients/relatives from accessing the services in a timely manner.
• Liaises with department supervisors to ensure that support services for patients are provided in an efficient and effective manner.
• Ensures that patients who received service and are health insurance card holders are approached and directed to the cashiers for billing.
• Ensures that patients with special needs are given the necessary support within established policies and sources.
• Monitors waiting time and identify impediments and intervene where possible.
• Assists ward patients in getting appointments and the retrieving of results for diagnostic test.
• Assists ward patients in getting financial/relevant documentation from the hospital to conduct their external investigations.
• Maintains a link between Accident and Emergency and the wards (Nurse in charge) with regards to the availability of beds.
• Collects data on clients to facilitate workload/activity report and demand/utilization report to include
• Number of clients who access service
• Number of clients registered
• Number of clients referred
• Number of complaints received
• Communicates relevant information; provide correct and adequate responses to questions and queries and direct clients to respective service areas in the Hospital.
• Informs patients of the reasons or possible reasons for any delay in service.
• Assists members of staff who need clarification on services and ensures compliance with the regulations.
• Keeps a daily log of client complaints and follow through for a resolution where appropriate.
• Disseminates questionnaires to solicit feedback on the services offered.
• Provides the necessary advice to clients who present requests that conflict with established professional standards, regulations and policies.
• Helps to develop and maintain action plans for improving customer service interactions that will facilitate a positive image of the Hospital.
• Assists in analyzing and solving problems within scope of responsibility in the shortest possible time and refer those outside of scope of responsibility to the relevant managers.
• Alerts the security guards to any unusual or suspected unsafe situations that may be observed.
• Performs other related duties as directed in accordance with guidelines of the Hospital.

Send applications and resumes should be sent no later than December 11, 2023 to:

The Assistant Human Resource Officer
Black River Hospital
45 High Street, Black River, St. Elizabeth
Tel: (876) 965-9294

E-Mail:  brhpersonneldept@gmail.com 

Please note that only shortlisted applicants will be acknowledged.

Full-time Caregiver (St. Elizabeth, Jamaica)

Urgently seeking a full-time Caregiver for an elderly patient with dementia.

Job Details:

• Five (5) days per week
• Time: 9 am - 5 pm

Location: Southfield, St. Elizabeth

Please Whatsapp (876) 796-1898 if you're interested.

Regional Community Mental Health Officer (Southern Regional Health Authority) - Clarendon, Manchester & St. Elizabeth

 Southern Regional Health Authority

Compassion | Accountability | Respect | Efficiency

3 Brumalia Road, Mandeville, Manchester, Jamaica WI

Tel: (876) 625-0612-3 / 962-9491 / 962-8232

Website: www.srha.gov.jm

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health
& Wellness responsible for the management and operation of Public Health Services within the
Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified
persons for the following position: 

REGIONAL COMMUNITY MENTAL HEALTH OFFICER (HPC/RN 5 – Level 14)

(Salary range $6,289,384 – $7,476,101 per annum and any applicable allowances)

Under the supervision of the Regional Psychiatrist, the incumbent has responsibility for
administering a comprehensive mental health programme for the mentally ill and emotionally
disturbed clients in the Southern Region, as well as administering the community mental health
service and providing clinical supervision for mental health officers in the Southern Region.

Qualifications and Experience:

• Graduation from an accredited school of nursing as a professional nurse
• Training in Post Basic Psychiatric Nursing or equivalent
• Certificate in Advanced Nursing Administration or equivalent
• Registration with the Nursing Council of Jamaica as a Registered Nurse
• At least seven (7) years experience in Community Psychiatric Nursing

Required Knowledge, Skills & Competencies:

• Knowledge of modern psychiatric nursing theory and practice
• Knowledge of recent developments in the field of professional nursing and in the care and treatment of the mentally ill
• Ability to supervise professional staff
• Ability to establish and maintain effective relationships with subordinates, various community groups and medical officers
• Ability to plan and organize training seminars and to utilize effective instructional methods
• Skills in public speaking
• Good physical health and emotional stability

Key responsibilities will include:

• Participating in the planning and implementation of programmes for the early detection and treatment of the mentally ill.
• Monitoring the activities of Mental Health Officers by assessing the psychiatric treatment and nursing care giving advice and guidance on patients’ response to treatment, family and community participation in treatment process, and other relevant aspects of the care delivered
• Analysing reports of Mental Health Officers and evaluating the standard of care, rehabilitative methods and the availability of service to the community.
• Assessing the level of family and community participation and recommending changes for improvement.
• Organizing and implementing training and educational programmes for staff and community members and lectures at seminars and workshops.
• Evaluating the performance of Mental Health Officers and other members of the team.
• Providing counselling at the individual, group and family levels for clients, their relatives and other community members.
• Consulting with the medical team and other health officials in the management of the mentally ill.
• Liaising with social agencies, security personnel and other community members regarding the implementation of strategies to bring patients to early treatment.
• Establishing and maintaining co-operative working relationships with community groups, voluntary organizations and medical personnel working in the community.

Applications along with resume should be sent no later than Tuesday, September 19, 2023 to:

Director, Human Resource Management & Development,
Southern Regional Health Authority,
3 Brumalia Road,
Mandeville.
E-Mail:  jobs@srha.gov.jm

**PLEASE INDICATE IN THE SUBJECT LINE THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING**

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED

Weekend/Relief Boarding Nurse (St. Elizabeth, Jamaica) - Hampton School

Applications are invited for suitably qualified persons to fill the following vacancies for September 2023:

Weekend/Relief Boarding Nurse 

Candidates may be Registered Nurse (RN) or Enrolled Nurses (EN).

Qualifications:

• Bachelor of Science degree in Nursing or Diploma in Enrolled Assistant Nursing
• Valid Nursing Licence from the Nursing Council of Jamaica (NCJ)

N.B. Candidates who have recently retired from the Public Service are eligible.

Please submit applications immediately to: 

The Chairman

c/o The Principal

Hampton School

Malvern P.O.,

St. Elizabeth.

Email: hamptonschool.high.seh@moey.gov.jm

Note: Only shortlisted candidates will be contacted.

Matron (St. Elizabeth, Jamaica) - Local Government Services Commission

 Applications are invited from suitably qualified persons to fill the undermentioned vacant post:

Matron (HPC/RN 5)

at the St. Elizabeth Municipal Corporation

Salary range: $2,254,290 - $2,679,643 a year and any allowances attached to the post:

Summary of Duties:

Under the general direction of the Inspector of Poor, the incumbent is responsible for managing the operation of the infirmary, including Nursing Services and ensuring the residents physical, mental and social well being in accordance with various Laws, Acts and Regulations.

Key Responsibilities:

Further details regarding the key responsibilities can be obtained from the St. Elizabeth Municipal Corporation or its website.

Required Qualifications and Experience:

• BSc in Nursing from a recognized tertiary institution
• Registration with the Nursing Council of Jamaica
• At least seven (7) years clinical practice, at least two (2) years in a managerial/supervisory position
• Experience working with the elderly population would be an asset
• Possession of the relevant Certificate/Diploma from the Board of Supervision would be an asset. However the diploma is a requirement for appointment

Applications should be submitted to:

Secretary,

Local Government Services Commission,

Ministry of Finance & Planning Complex,

2nd Floor, "G" Block,

30 National Heroes Circle,

Kingston 4.

Applications should be sent no later than November 11, 2022.

Only shortlisted candidates will be contacted for interviews.

Live-in Nanny for St. Elizabeth, Jamaica.

 We are seeking a live-in nanny for "Irish Twins".

Location: Newmarket, St. Elizabeth

Pay: JMD $12,500

Contact: Whatsapp only (Miss Wright) 947-465-4494

Start date: Monday, August 8, 2022 or earlier

Requirements:

• Must have some childcare experience plus verifiable references
• Must be literate and able to follow a written schedule
• Must not be allergic to dogs 

Job Perks:

• Pay raise after three (3) months
• Outings every month (can partake in trip and use as extra time off)

Live-in Helper (St. Elizabeth, Jamaica)

 Live-in Helper is required in Black River, St. Elizabeth.  

Summary: 

Successful candidate will be required to care for baby and perform household duties.

Duties:

• Caring for baby
• Doing baby's laundry
• Cleaning house

Requirements:

• Experience as helper or housekeeping certification
• Secondary education
• Ages: 35 to 45 years old

Salary: $12,000 weekly

Telephone: (876) 825-2150.

School Nurse (RN) - St. Elizabeth, Jamaica - Newell High School

 Newell High School

Invites suitably qualified persons to fill the following vacancies for September 2022:

• School Nurse (RN) - Clear Vacancy
• BSc in Nursing
• License from the Nursing Council of Jamaica

Please submit applications and resume to:

The Chairman, 

c/o Principal,

Newell High School,

Watchwell P.A.,

St. Elizabeth.

Email: newellhighschool2015@gmail.com

The deadline for application is June 30, 2022.