Healthcare Staffing Coordinator / Client Service Coordinator (Kingston, Jamaica) - Care Assist Jamaica

 Company Overview:

Care Assist Jamaica is a reputable home health agency dedicated to providing exceptional medical care to clients within their residential areas. We are committed to delivering compassionate and professional services through our team of trained medical practitioners. As we continue to grow, we are seeking a dynamic individual to join our team as a Healthcare Staffing Coordinator / Client Service Coordinator.

Position Overview:
We are looking for a skilled and dedicated individual who can effectively coordinate staffing activities while providing exceptional service to our clients. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Plan, organize, and implement a sustainable staffing strategy to meet the company's needs.
• Investigate staffing requirements and take proactive actions to ensure adequate staffing levels.
• Identify hard-to-fill roles and implement strategies to address staffing challenges.
• Assist in screening and interviewing candidates to ensure a high-quality workforce.
• Facilitate new employee onboarding and orientation processes.
• Evaluate the performance of new staff and provide feedback as necessary.
• Design and plan work shift schedules to optimize staffing levels and meet client needs.
• Provide assistance with payroll procedures and activities as needed.
• Identify and recruit caregivers to join our team.
• Prepare and present caregiver reports to management.
• Create and submit reports for upper management to track staffing and client service metrics.
• Manage client bookings for medical care services, including written submissions and inquiries via phone or electronic mediums.
• Maintain accurate records of client bookings and prioritize them based on urgency and client needs.
• Communicate with clients to provide updates on the status of their bookings and address any inquiries or concerns.
• Welcome clients and provide information about our services, rates, and payment options.
• Assist new clients in navigating our agency's facilities and services, including medical equipment.
• Retrieve and organize medical records upon request from medical practitioners and ensure confidentiality and compliance with regulations.
• Attend agency meetings and provide relevant information and records as needed.
• Collaborate with medical practitioners to schedule service times for clients and ensure timely delivery of care.
• Utilize scheduling software to create standardized time allocation systems and streamline the scheduling process.
• Assist with payroll procedures and activities related to client services.
• Identify and recruit caregivers to meet client staffing needs.
• Prepare and present reports on client service metrics and caregiver staffing to upper management.

Qualifications:

• Bachelor's degree in healthcare administration, business management, or a related field (preferred).
• Previous experience in healthcare staffing coordination or a similar role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Proficiency in Microsoft Office and scheduling software.
• Knowledge of healthcare regulations and compliance standards.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• Positive and supportive work environment.

If you are a motivated individual with a passion for healthcare and a commitment to delivering excellent service to clients, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to work@careassistjamaica.com outlining your qualifications and experience. We look forward to hearing from you!

Care Assist Jamaica is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.