Customer Service Agents (Portmore, Jamaica) - Ibex Jamaica

Start as soon as Sunday, February 7, 2021.

APPLY NOW to join our New Portmore location if you meet the below requirements:

Employee Type: Full-Time

Location: Portmore

Job Type: Customer Service, Sales, Telecommunications

Experience: Not Specified

JOB DESCRIPTION

Overview:

CSAs respond to inbound customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions.

Requirements/Responsibilities:

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative, and helpful.
• Maintains productivity and quality standards.
• Demonstrates an appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• All other duties as assigned.

JOB REQUIREMENTS

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Preferred Qualifications:

• Three (3) CXC/GCE O’ level passes including English Language or Equivalent.
• Prior Customer Service Experience is a plus but not required.
• Good Typing Skills – Minimum 25 wpm with minimum 80% accuracy.
• Proficient in internet navigation and MS Office.

APPLY TO IBEX JAMAICA