Showing posts with label Ibex Jamaica. Show all posts
Showing posts with label Ibex Jamaica. Show all posts

Wednesday, 3 February 2021

Customer Service Agents (Portmore, Jamaica) - Ibex Jamaica


Start as soon as Sunday, February 7, 2021.
APPLY NOW to join our New Portmore location if you meet the below requirements:

Employee Type: Full-Time

Location: Portmore

Job Type: Customer Service, Sales, Telecommunications

Experience: Not Specified

JOB DESCRIPTION

Overview:

CSAs respond to inbound customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions.

Requirements/Responsibilities:

  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Maintains acceptable call lengths while remaining friendly, informative, and helpful.
  • Maintains productivity and quality standards.
  • Demonstrates an appropriate sense of urgency for customer responses.
  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies, and procedures.
  • All other duties as assigned.

JOB REQUIREMENTS

Customer Focus

  • Demonstrates a strong customer Orientation.
  • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

  • Friendly and upbeat style.
  • Displays helpfulness.
  • Ability to empathize with customers.
  • Ability to set expectations and deliver information in a positive and articulate way.
  • Ability to handle irate customers effectively.

Preferred Qualifications:

  • Three (3) CXC/GCE O’ level passes including English Language or Equivalent.
  • Prior Customer Service Experience is a plus but not required.
  • Good Typing Skills – Minimum 25 wpm with minimum 80% accuracy.
  • Proficient in internet navigation and MS Office.

APPLY TO IBEX JAMAICA