Work from Home Tech Support Agents - Teleperformance (Jamaica)

 Email: mbjrecruiting@teleperformance.com

Technical Support Associate (Kingston, Jamaica) - Conduent

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

CURRENTLY SEEKING PERSONS WHO ARE ABLE TO WORK ON DAY SHIFTS. THIS IS AN ONSITE POSITION.

Job Description - Technical Support Associate  

 

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers. 

 Responsibilities

• Ensures calls are resolved in a timely manner.
• Maintains the highest standard of quality and guarantees customer satisfaction on every call.
• Provides product solutions.
• All other duties as assigned

The ideal candidate should possess the following:

• Experience in customer service (via phone, chat, in person, etc.).
• 3 or more CXCs MUST include English Language, Information Technology is also a plus.
• Experience in a technical support and/or desk top support role.
• Strong technical background (Computer technology and troubleshooting).
• Understanding of the concepts of navigation, search engines, downloading music, and other web based applications.
• Experience with resolving issues for smartphones, tablets and operating systems (PC or Mac)
• Ability to work NIGHT SHIFTS ONLY in a call center environment.
• Excellent verbal and written communication skills.
• Ability to multitask.

 Applicants must be 18 years or older and  possess a government issued photo ID, NIS ,TRN ,birth certificate and proof of qualifications and will be required to return a clean police record - company paid.

Email applications to: conduentjobsja@conduent.com

Customer Service Agents (Portmore, Jamaica) - Ibex Jamaica

Start as soon as Sunday, February 7, 2021.

APPLY NOW to join our New Portmore location if you meet the below requirements:

Employee Type: Full-Time

Location: Portmore

Job Type: Customer Service, Sales, Telecommunications

Experience: Not Specified

JOB DESCRIPTION

Overview:

CSAs respond to inbound customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions.

Requirements/Responsibilities:

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative, and helpful.
• Maintains productivity and quality standards.
• Demonstrates an appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• All other duties as assigned.

JOB REQUIREMENTS

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Preferred Qualifications:

• Three (3) CXC/GCE O’ level passes including English Language or Equivalent.
• Prior Customer Service Experience is a plus but not required.
• Good Typing Skills – Minimum 25 wpm with minimum 80% accuracy.
• Proficient in internet navigation and MS Office.

APPLY TO IBEX JAMAICA