Customer Service Representative (Kingston, JM) - VMBS Money Transfer Services Ltd.

 Customer Service Representative (VMBS Money Transfer Services Limited)

Summary

Manage incoming calls effectively, interact with customers, Agents & Branches to provide solutions in response to customers questions and complaints and to assist in any other areas of the Organisation's operations as requested.

• Details
• DUTIES & RESPONSIBILITIES:
• Interact with customers by telephone or in person, in order to provide information about products and services.
• Assist in preparing daily reimbursements to Agents.
• Responding to designated remittance partner email queries
• Ensure customer satisfaction and provide professional customer support
• Acknowledging and resolving customer complaints
• Responding promptly to customers inquires
• Work with Senior Customer Service Representative & Supervisor to ensure proper customer service is being delivered.
• Assist with organization and dispatch of stationery items and promotional events for Agents.
• Contribute to team effort by accomplishing related results
• Refer unresolved customer grievances to designated departments for further investigation.
• Assist Agents with disbursements from other branches or subsidiaries of VMBS.
• Receive and file transaction records from branches and sub-agents.
• File all office and operational correspondence
• Manage inventory at storage facility
• Disburse and record transaction receipts to the external storage facility.
• Request and document transaction receipt from the storage facility.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Conduct any other duties assigned by the Supervisor and/or Manager.

QUALIFICATION & EXPERIENCE:

• Bachelor’s Degree Business Administration or equivalent
• Minimum of three (3) years’ working experience, preferably in a financial institution.

Application Deadline: March 4, 2021