Customer Service Representative (VMBS Money Transfer Services Limited)
Summary
Manage incoming calls effectively, interact with customers, Agents & Branches to provide solutions in response to customers questions and complaints and to assist in any other areas of the Organisation's operations as requested.
- Details
- DUTIES & RESPONSIBILITIES:
- Interact with customers by telephone or in person, in order to provide information about products and services.
- Assist in preparing daily reimbursements to Agents.
- Responding to designated remittance partner email queries
- Ensure customer satisfaction and provide professional customer support
- Acknowledging and resolving customer complaints
- Responding promptly to customers inquires
- Work with Senior Customer Service Representative & Supervisor to ensure proper customer service is being delivered.
- Assist with organization and dispatch of stationery items and promotional events for Agents.
- Contribute to team effort by accomplishing related results
- Refer unresolved customer grievances to designated departments for further investigation.
- Assist Agents with disbursements from other branches or subsidiaries of VMBS.
- Receive and file transaction records from branches and sub-agents.
- File all office and operational correspondence
- Manage inventory at storage facility
- Disburse and record transaction receipts to the external storage facility.
- Request and document transaction receipt from the storage facility.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Conduct any other duties assigned by the Supervisor and/or Manager.
QUALIFICATION & EXPERIENCE:
- Bachelor’s Degree Business Administration or equivalent
- Minimum of three (3) years’ working experience, preferably in a financial institution.
Application Deadline: March 4, 2021