Customer Care Assistant (Black River, St. Elizabeth, Jamaica) - Black River Hospital (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the BLACK RIVER HOSPITAL:

CUSTOMER CARE ASSISTANT (GMG/AM 1- Pay Band 3)-1 Position

Salary range $1,439,455 – $1,935,907 per annum and any allowance(s) attached to the post)

Job Summary:
The incumbent will be responsible for collecting and providing client related information and providing
direct assistance to clients in accordance with established standards. The incumbent will facilitate a medium through which relations between internal and external clients are realized in keeping with service level agreement and the Government of Jamaica Citizens Charter.

Qualifications and Experience:

• Four (4) GCE O’ Level/CXC subjects inclusive of English Language and Mathematics
• Training in Customer Service and Emotional Intelligence

Required Knowledge, Skills & Competencies

• Working knowledge of public hospital/health centre systems and practices
• Excellent knowledge of customer service principles and guidelines
• Ability to develop and maintain positive and cooperative working relationships
• Excellent oral and written communication skills
• Knowledge of Government guidelines as it relates to procedures
• Well-developed human relations and emotional intelligence skills
• Knowledge of Microsoft Word and Excel
• Excellent time management skills
• Security conscious, flexibility and confidentiality
• Problem solving skills

Key responsibilities will include:

• Greeting and interacting with patients/relatives and visitors to the Hospital.
• Collecting personal information from client and log onto the prescribed forms and systems.
• Assigning patient number to client, distribute patient services card and refer to triage nurse for the completion of vital signs.
• Displaying compassionate support to all patients regardless of their situation.
• Reporting serious challenges to your Supervisor in a timely manner.
• Referring patients showing signs of deteriorating health and/or excruciating pain to clinical personnel for intervention.
• Monitoring waiting time of patients in assigned areas and intervene where possible.
• Keeping patients informed of possible causes of extended waiting hours as directed.
• Disseminating questionnaires to solicit feedback on the services offered.
• Influencing customer service interaction by displaying and maintaining professionalism and courtesy to all.
• Communicating relevant information; provide correct and adequate responses to questions and queries and direct clients to respective service areas in the Hospital.
• Logging client complaints and refer for the appropriate resolution.
• Identifying patients with special needs and informs Supervisor accordingly for intervention.
• Assisting members of staff who need clarification on services and ensure compliance with the regulations.
• Alerting the security guards to any unusual or suspected unsafe situations that may be observed.
• Identifying problems within scope of responsibility in the shortest possible time and refer those outside of scope of responsibility to the Supervisor.

Applications along with resume should be sent no later than December 11, 2024 to:
The Assistant Human Resource Officer,
Black River Hospital,
45 High Street, Black River, St. Elizabeth,
Tell: (876) 965-9294
E-Mail – brhjobs00@gmail.com
NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

*IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**

Hospital Attendant - Male (St. Elizabeth, Jamaica) - Black River Hospital (SRHA)

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the BLACK RIVER HOSPITAL:

SRHA seeks a hospital attendant - Male (Housekeeping)

HOSPITAL ATTENDANT – (HSC/HS 1) Housekeeping-MALE

(Salary range $990,843 - $1,177,801 per annum and any allowance (s) attached to the post)

Job Summary:
Under the direct supervision of the Supervisory Hospital Attendant, the incumbent is primarily responsible for maintaining the cleanliness of the Hospital.

Qualifications and Experience:

• School Leaving Certificate (Secondary Education)
• Completion of any certified training in Housekeeping/Public Area Hygiene Attendant.
• At least 2 CSEC subjects, would be a definite asset
• At least one (01) year experience within the hospital environment or service industry

Specific Knowledge & Skills:

• Physical Fitness
• Ability to work effectively in a team
• Ability to respect patient confidentiality
• Ability to communicate effectively both in written and oral format
• Good time management skills

Key responsibilities will include:

• Sweeps, polishes and wipes of all floor spaces. Maintains such in an acceptable condition during the day.
• Carries out daily dusting of all furniture.
• Polishes all furniture at least once per month or more, as is deemed necessary.
• Cobwebs all rooms, verandahs and open spaces.
• Cleans and maintains bathrooms during clinic hours, ensuring that there is no overflow of waste on the floor or from the bins.
• Cleans windows which can be conveniently reached from the floor.
• Takes care of potted plants inside the Hospital.
• Cleans shelves and cupboards once per month or as often as required.
• Washes and irons of linen used at the hospital, which includes sheets, towels, staff gowns.
• Cleaning of instruments used by health personnel as directed.
• Assists with ushering of patients to various service delivery areas within the health facility.
• Assists in maintaining order in the waiting areas.
• Assists nursing/medical personnel during clinics or as required.
• Responsible for maintenance and storage of all gowns, linen, etc for the hospital.
• Prepares the hospital in time for daily sessions, such as the provision and laying out of bed line for examination tables/couches, the provision of toiletries and gowns for staff, etc.
• Displays appropriate safety signs when cleaning to avoid injury to staff and patients.
• Deep cleans of the hospital once per month or as directed by Supervisor.
• Performs other duties as directed by Supervisor

Special conditions associated with the job:

• Physically demanding environment, which requires the skills and ability to do heavy lifting, and safely manoeuvre patients, wheelchairs, trolleys and other equipment.
• Possible exposure to bodily fluids, exposure to body fluids and soiled utility, therefore use of protective gears maybe required in some instances.
• Duties and assignments are on a shift basis, and the incumbent, may be required to work extended hours if the need arises.

Applications along with resumes should be sent no later than December 11, 2024 to:

The Assistant Human Resource Officer
Black River Hospital
45 High Street, Black River, St. Elizabeth

Tell: (876) 965-9294
E-Mail – brhjobs00@gmail.com

**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH YOU ARE

APPLYING**
NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Health Records Clerk (St. Elizabeth, Jamaica) - Black River Hospital (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health &
Wellness responsible for the management and operation of Public Health Services within the Parishes
of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the
following position at the BLACK RIVER HOSPITAL:

HEALTH RECORDS CLERK (HTAC/HRT 1)

(Salary range $1,792,163 – $2,130,319 per annum and any applicable allowances)

Job Summary:
The Health Records Clerk under the supervision of the Health Records Administrator, has the responsibility for organizing, implementing, controlling and maintaining the patient information system for the provision of optimum patient care.

Minimum Required Education and Experience:

• Four (4) CXC/GCE subjects at the ordinary level including English Language, Biology and Mathematics

Plus

• Two (2) years’ experience at a clerical level within a public sector organization

Required Knowledge, Skills & Competencies:

• Knowledge of the methods, procedures, practices, rules and regulations related of health data collection.
• Knowledge of Computer Applications.
• Ability to analyze statistical reports and make recommendations
• Good interpersonal and oral communication skills
• Good conflict resolution skills
• Excellent time management skills
• Excellent customer service skills
• Confidentiality
• Team player

Key responsibilities will include:
Technical/Professional

• Checking the master index, casualty registration index and Patient Administration System to see if patient has been seen previously at hospital before assigning a medical record number.
• Collecting all records from the Emergency desk to complete examination and confirmation on the patient administration system for hospital monthly statistical report.
• Assembling records after registration of patients before referring patients to the Cashier.
• Educating patients on the importance of keeping their appointment date and taking the appointment card when returning to the clinic.
• Preparing for the clinic by ensuring that all health records for patients to attend on a particular date be retrieved before the date of the clinic.
• Ensuring that out guides are placed in the file for each record retrieved.
• Filing laboratory and x-ray results in the appropriate health records and adds continuation sheets to records if needed the day before clinic.
• Ensuring that all the health records needed for the clinic are found before the day of the clinic.
• Completing an inventory for all the records retrieved for the clinic and places a check mark beside the records that are found.
• Preparing numbers to be issued to patients on arrival at the clinic so as to maintain order in the waiting area.
• Maintaining of appointment systems
• Maintaining of all methods, systems and policies which enhances efficient running of the Department

Special conditions associated with the job:

• Maintenance of confidentiality of patient records
• Working on weekends when necessary
• Climbing to retrieve patient records
• Possible dust hazard

Applications along with resume should be sent no later than August 08, 2024 to:

The Assistant Human Resource Officer,
Black River Hospital,
45 High Street, Black River, St. Elizabeth,
Tell: (876) 965-9294
E-Mail – brhjobs00@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.
*IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**.

Enrolled Assistant Nurse (St. Elizabeth, Jamaica) - Black River Hospital

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the BLACK RIVER HOSPITAL: ENROLLED ASSISTANT NURSE (HTAC/EAN 1) (salary range $2,078,360 – $2,470,517 per annum and any allowance (s) attached to the post)

Job Summary

The incumbent will be responsible for assisting with the hygienic, nutritional, elimination, psychological and psychosocial needs of the patient and share the responsibility for maintaining the cleanliness of the environment.

Qualifications and Experience:

• A graduate of a recognized School of Nursing
• Enrolled with the Nursing Council of Jamaica

Specific Knowledge and Skills Required:

• Thorough knowledge of current legislation affecting the practice of Nursing in Jamaica
• Knowledge of the Staff Orders for the Public Service
• Ability to understand verbal and written instructions, and to work under guidance
• Conforms to rules and regulations
• Good verbal communication skills
• Possess good customer service skills
• Excellent interpersonal relationship skills
• Good supervisory skills

Key responsibilities will include:

• Attending to the hygienic needs of the patient.
• Assisting with the nutritional needs of the patient.
• Assisting with the elimination needs of the patient by providing bedpans and urinals.
• Maintaining sterility of pick-up forceps and arrange trays and sets.
• Assisting with the maintenance of the storage room for sundry items.
• Accompanying patients to clinics for procedures and other facilities for continuation of care.
• Conveying/collecting specimen items to/from pharmacy/laboratory.
• Making dressings and assists with packing drums, return soiled sets etc. to CSSD.
• Performing simple dressings as instructed
• Assisting in admission of patients and ensures custodial care of belongings according to hospital policy.
• Assisting in discharge of patients and returns belongings to patient/family according to hospital policy.

Special conditions associated with the job:

• May be required to work beyond normal working hours to include holidays and weekends.
• Light physical effort is required e.g. frequent sitting, standing or walking or a requirement for regular handling of lightweight objects.
• Increased exposure to health risks.

Applications along with resume should be sent no later than June 26, 2024 to:
The Assistant Human Resource Officer,
Black River Hospital,
45 High Street, Black River, St. Elizabeth,
FAX (876) 965-9294
E-Mail – brhjobs00@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

*IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**

Customer Relations Nurse (Black River, St. Elizabeth, JM) - Black River Hospital (SRHA)

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health responsible for the management and operation of Public Health Services within the parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position:

Customer Relations Nurse (HPC/RN3) – 1 Position

Black River Hospital

(Salary range $1,624,685 - $1,931,239 per annum)

Job Summary

Reporting to the Nurse Manager (Accident and Emergency), the incumbent will be responsible for liaising with patients and their families, doctors, nurses and other staff members in the Accident and Emergency department.

Qualifications

• Certificate/Diploma/Bsc in General Nursing from an accredited School of Nursing;
• Post Basic Training preferably in Midwifery;
• Certificate in Nursing Administration;
• Certificate in Customer Service Training;
• Registration with the Nursing Council of Jamaica as a Registered Nurse;
• Three (3) to Five (5) years of clinical practice working within an Accident & Emergency Department.

Responsibilities

• Determining the emergent needs of patients using the triage process;
• Minimizing the time required for patients to be attended to;
• Placing patients in an area where care and evaluation may proceed;
• Keeping the patients and their families informed while they wait for medical attention;
• Responding to queries from patients and their families as it related to their concerns/welfare;
• Assisting in identification and requisition of equipment, supplies, pharmaceutical agents including dangerous drugs;
• Participating in the preparation of ward reports;
• Educating patients and families regarding the patients’ current health problems.

 Specific knowledge required

• Nursing, Life, Behavioral, Natural and Medical sciences, Nutrition, Pharmacology and Therapeutics, Research Methodology, Customer Relations and Human Resource Management.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Personnel Officer

Black River Hospital

45 High Street

Black River P.O.

St. Elizabeth

Email: brhpersoneldept@gmail.com.