Health Records Clerk (Clarendon Jamaica) - Clarendon Health Department (SRHA)

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the CLARENDON HEALTH DEPARTMENT: HEALTH RECORDS CLERK (HTAC/HRT 1) -Temporary (Salary range $1,792,163 – $2,130,319 per annum and any applicable allowances).

Job Summary:
Under the supervision of the Health Records Technician and the technical supervision of the
Parish Health Records Administrator, the incumbent will have the responsibility of
organizing, implementing, controlling and maintaining the patient information system for the
provision of optimum patient care.

Qualifications and Experience:

• Four (4) ‘O’ Level/CXC subjects; including passes in English Language, Mathematics & Biology
• Clerical and/or computer experience is an asset

Specific Knowledge and Required Skills:

• Good knowledge of the methods, procedures, practices, rules and regulations related of health data collection
• Good knowledge of Computer Applications
• Ability to analyse statistical reports and make recommendations
• Good interpersonal communication skills
• Good conflict resolution skills
• Excellent time management skills
• Excellent customer service skills

Key responsibilities include:

• Protecting the security of the health records to ensure confidentiality is maintained.
• Developing and maintaining efficient and accurate filing and retrieval of health records.
• Tracking and follow-up missing records.
• Reviewing records for completeness, accuracy and compliance with regulations.
• Filing laboratory/ other investigation reports and referral forms in patient/client health record.
• Developing and ensuring that the standardized numerical filing system of health record.
• Maintaining the master patient index files.
• Compiling and submitting Monthly Clinic Summary Reports, Sentinel, STD Syndrome and other reports.
• Maintaining the appointment system for the various clinics held. Maintaining the Primary
• Health Care Register for the health records department manually and electronically
• Educating other members of the health team on the importance of health records, with clear definition of health records duties.
• Assisting with the smooth running of the clinics; directing patients, developing a system whereby the records are transferred from the filing area to the clinic area.
• Responsible for the acquisition and monitoring of health records stationery/equipment.
• Completing the list for the PATH programme.
• Collecting and compiling of data for clinical activities done are to be recorded daily on the specific tally sheets.
• Retrieving health records to facilitate researches by authorized users/personnel.

Special conditions associated with the job:

• Maintenance of confidentiality of patient records
• Working on weekends when necessary
• Climbing to retrieve patient records
• Possible dust hazard

Applications along with resume should be sent no later than Monday, October 14, 2024 to:

The Senior Human Resource Officer
Clarendon Health Department
1-3 Jackson Street
Denbigh, Clarendon
E-Mail – chdhrjobs@gmail.com

**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO
WHICH YOU ARE APPLYING FOR**

**IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**
NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Data Entry Clerk - Regional Office (Manchester, Jamaica) - Southern Regional Health Authority (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the REGIONAL OFFICE: DATA ENTRY CLERK (MIS/IT 2 – Pay Band 4)
(Salary range $1,711,060 - $2,301,186 per annum and any applicable allowances). Under the supervision of the Regional Mental Health Officer, the Data Entry Clerk will provide administrative support to the Mental Health Unit.

Qualifications & Experience:

• Minimum five (5) subjects at CSEC/GCE O' Level inclusive of English Language and Mathematics
• Certification in Information Technology/Computer Science
• Minimum two (2) years’ work experience in the field of data management

Required Skills & Specialized Techniques:

• Excellent oral and written communication skills.
• Excellent data management skills.
• Excellent interpersonal and relationship building skills.
• PC operating skills (spreadsheets, word processing and other database applications).
• Knowledge of quality assurance principles
• Knowledge of health care practices and linkages system at the Primary, Secondary and Tertiary levels
• Knowledge of statistical calculation related to health information
• Ability to analyse and interpret basic statistical data
• Good time management and organizing skills

Key Responsibilities will include:

• Entering technical/medical data received from institutions.
• Collating information into summary form as required by the Region and submitting to the Regional Mental Health Officer.
• Assisting with the planning and execution of meetings, conferences & outreach activities by the Mental Health Unit.
• Assisting in the compilation of necessary mental health related data for reports (monthly, quarterly, annual and ad hoc).
• Assisting with the preparation of data for presentations.
• Creating and continuously updating mental health data.
• Preparing the necessary documentation for mental health educational and promotional activities.
• Maintaining an efficient record management system.
• Assisting in field investigations to verify and gather data for abstractions from the different facilities.
• Updating electronic and manual files following outreach interventions/activities.
• Assisting with the compilation of monthly, quarterly and annual reports.
• Attending and taking minutes for relevant Mental Health meetings.
• Collating and compiling relevant data, reports and other documents for monitoring of quality assurance and performance.
• Assisting with organizing of workshops and seminars.

Applications along with resume should be sent no later than Wednesday, August 28, 2024
to:
Director, Human Resource Management & Development,
Southern Regional Health Authority,
3 Brumalia Road,
Mandeville.
E-Mail – jobs@srha.gov.jm

**IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**
PLEASE INDICATE IN THE ‘SUBJECT LINE’ OF YOUR EMAIL THE NAME OF
THE POSITION FOR WHICH YOU ARE APPLYING**

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Dental Assistant (Clarendon, Jamaica) - SRHA (Clarendon Health Department)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at CLARENDON HEALTH SERVICES:

DENTAL ASSISTANT (HTAC/DA 1)-VACANT

(Salary range $2,078,360 – $2,470,517 per annum and any applicable allowances)

Job Summary

The successful incumbent will be responsible to perform a variety of chair-side duties, office
procedures and infection control procedures.
Qualifications and Experience:

• Diploma in Dental Assisting from an approved training institution

Plus

• A minimum of one (1) year work experience at a reputable Dental facility
• Certification in Cardiopulmonary Resuscitation is an asset

Required Knowledge, Skills and Competencies:

• Knowledge of the National Oral Health Policy
• Knowledge of the Dental Health Services Policies and Procedures Manual
• Knowledge of Pharmaceuticals used in Dentistry
• Knowledge of equipment, instruments, materials, methods and procedures used in dentistry
• Knowledge in Basic Life Support (BLS) and in Paediatric Advance Life Support (PALS)
• •Ability to communicate oral health messages to children and adults
• Ability to communicate effectively, both orally and written

Key responsibilities will include:

• Sterilizing and disinfecting instruments and equipment.
• Preparing and laying out instruments and materials required for treating each patient.
• Assisting the Dental Surgeon and Dental Nurse during dental procedures.
• Maintaining inventory of all dental instruments, supplies and equipment.
• Collecting and recording patient medical and dental history and vital signs of patients.
• Practicing patient management during dental procedures.
• Delivering community dental health presentations.
• Managing the dental clinic infection control plan to meet OSAP and MOH standards.

Applications along with resume should be sent no later than Monday, August 05, 2024 to:

Senior Human Resource Officer
Clarendon Health Department
1-3 Jackson Street
Denbigh, Clarendon
E-Mail: chdhrjobs@gmail.com

**IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**

**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH
APPLYING**
NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Health Records Clerk (St. Elizabeth, Jamaica) - Black River Hospital (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health &
Wellness responsible for the management and operation of Public Health Services within the Parishes
of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the
following position at the BLACK RIVER HOSPITAL:

HEALTH RECORDS CLERK (HTAC/HRT 1)

(Salary range $1,792,163 – $2,130,319 per annum and any applicable allowances)

Job Summary:
The Health Records Clerk under the supervision of the Health Records Administrator, has the responsibility for organizing, implementing, controlling and maintaining the patient information system for the provision of optimum patient care.

Minimum Required Education and Experience:

• Four (4) CXC/GCE subjects at the ordinary level including English Language, Biology and Mathematics

Plus

• Two (2) years’ experience at a clerical level within a public sector organization

Required Knowledge, Skills & Competencies:

• Knowledge of the methods, procedures, practices, rules and regulations related of health data collection.
• Knowledge of Computer Applications.
• Ability to analyze statistical reports and make recommendations
• Good interpersonal and oral communication skills
• Good conflict resolution skills
• Excellent time management skills
• Excellent customer service skills
• Confidentiality
• Team player

Key responsibilities will include:
Technical/Professional

• Checking the master index, casualty registration index and Patient Administration System to see if patient has been seen previously at hospital before assigning a medical record number.
• Collecting all records from the Emergency desk to complete examination and confirmation on the patient administration system for hospital monthly statistical report.
• Assembling records after registration of patients before referring patients to the Cashier.
• Educating patients on the importance of keeping their appointment date and taking the appointment card when returning to the clinic.
• Preparing for the clinic by ensuring that all health records for patients to attend on a particular date be retrieved before the date of the clinic.
• Ensuring that out guides are placed in the file for each record retrieved.
• Filing laboratory and x-ray results in the appropriate health records and adds continuation sheets to records if needed the day before clinic.
• Ensuring that all the health records needed for the clinic are found before the day of the clinic.
• Completing an inventory for all the records retrieved for the clinic and places a check mark beside the records that are found.
• Preparing numbers to be issued to patients on arrival at the clinic so as to maintain order in the waiting area.
• Maintaining of appointment systems
• Maintaining of all methods, systems and policies which enhances efficient running of the Department

Special conditions associated with the job:

• Maintenance of confidentiality of patient records
• Working on weekends when necessary
• Climbing to retrieve patient records
• Possible dust hazard

Applications along with resume should be sent no later than August 08, 2024 to:

The Assistant Human Resource Officer,
Black River Hospital,
45 High Street, Black River, St. Elizabeth,
Tell: (876) 965-9294
E-Mail – brhjobs00@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.
*IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**.

Health Records Administrator (Clarendon, Jamaica) - Southern Regional Health Authority (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in LIONEL TOWN HOSPITAL:

HEALTH RECORDS ADMINISTRATOR (HPC/HR 1)- Vacant- READVERTISED

(salary range $3,759,184 – $4,468,488 per annum and any allowance (s) attached to the

post)

Job Summary
Reporting to the Senior Medical Officer, the incumbent has responsibility for planning, organizing, coordinating, directing and controlling the patient’s information system to ensure optimum patient care within the framework of the hospital’s priorities and objectives.
Qualifications and Experience:

• Bachelor’s Degree in Health Information Management or equivalent
• Training in Supervisory Management

Plus

• At least five (5) years’ experience in Health Records, two (2) of which should be at supervisory level

Specific Knowledge and Skills Required:

• Knowledge of Health Information Systems & Management – including the Electronic Patient Administration System (ePAS)
• Knowledge of the methods, procedures, practices, rules and regulations related to health data collection
• Knowledge in Medical Terminologies
• Ability to analyze statistical reports and make recommendations
• Skills in human resource management
• Good interpersonal relationship skills
• Excellent time management skills

Key responsibilities will include:

• Planning, organizing, directing and controlling the functions of the health records department, so as to attain institutional goals and meet standards set by the Ministry of Health and Wellness.
• Supervising the daily activities of the different departmental areas and staff engaged in all aspects of health record keeping.
• Managing in a creative, efficient and cost-effective manner, the activities of the health records department in accordance with established policies, priorities and regulations of Southern Regional Health Authority and Ministry of Health and Wellness.
• Ensuring the timely and consistent flow of statistical information to the relevant personnel.
• Maintaining quality control by periodical or routine inspection of work completed by the health records staff.
• Monitoring and evaluating methods of control to maintain confidentiality and safeguard against any unauthorized access to or disclosure of information from patients' records.

Applications along with resume should be sent no later than Monday, August 05, 2024 to:
Senior Human Resource Officer
Clarendon Health Department
1-3 Jackson Street
Denbigh, Clarendon
E-Mail: lthjobs365@gmail.com

**IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY

EMAIL**
**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH YOU ARE APPLYING**

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Enrolled Assistant Nurse (St. Elizabeth, Jamaica) - Black River Hospital

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the BLACK RIVER HOSPITAL: ENROLLED ASSISTANT NURSE (HTAC/EAN 1) (salary range $2,078,360 – $2,470,517 per annum and any allowance (s) attached to the post)

Job Summary

The incumbent will be responsible for assisting with the hygienic, nutritional, elimination, psychological and psychosocial needs of the patient and share the responsibility for maintaining the cleanliness of the environment.

Qualifications and Experience:

• A graduate of a recognized School of Nursing
• Enrolled with the Nursing Council of Jamaica

Specific Knowledge and Skills Required:

• Thorough knowledge of current legislation affecting the practice of Nursing in Jamaica
• Knowledge of the Staff Orders for the Public Service
• Ability to understand verbal and written instructions, and to work under guidance
• Conforms to rules and regulations
• Good verbal communication skills
• Possess good customer service skills
• Excellent interpersonal relationship skills
• Good supervisory skills

Key responsibilities will include:

• Attending to the hygienic needs of the patient.
• Assisting with the nutritional needs of the patient.
• Assisting with the elimination needs of the patient by providing bedpans and urinals.
• Maintaining sterility of pick-up forceps and arrange trays and sets.
• Assisting with the maintenance of the storage room for sundry items.
• Accompanying patients to clinics for procedures and other facilities for continuation of care.
• Conveying/collecting specimen items to/from pharmacy/laboratory.
• Making dressings and assists with packing drums, return soiled sets etc. to CSSD.
• Performing simple dressings as instructed
• Assisting in admission of patients and ensures custodial care of belongings according to hospital policy.
• Assisting in discharge of patients and returns belongings to patient/family according to hospital policy.

Special conditions associated with the job:

• May be required to work beyond normal working hours to include holidays and weekends.
• Light physical effort is required e.g. frequent sitting, standing or walking or a requirement for regular handling of lightweight objects.
• Increased exposure to health risks.

Applications along with resume should be sent no later than June 26, 2024 to:
The Assistant Human Resource Officer,
Black River Hospital,
45 High Street, Black River, St. Elizabeth,
FAX (876) 965-9294
E-Mail – brhjobs00@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

*IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**

Assistant Cook (Clarendon, Jamaica) - Percy Junor Hospital (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the PERCY JUNOR HOSPITAL: ASSISTANT COOK (HSC/HS 3) (1 Vacant)(Salary range $ 1,332,574- $1,584,011 per annum and any allowance (s) attached to the post).

Job Summary:
The incumbent under the general supervision of the Head Cook will perform various routine manual work
in a supportive role to kitchen staff in the preparation of meals, ingredients and cleaning tasks to ensure
the kitchen remains efficient in creating and delivering meals.

Specific Knowledge Required

• Knowledge of food supplies, methods and equipment used in preparing food in large quantities and the use and care of utensils and kitchen equipment
• Some knowledge of food values and nutrition
• Ability to supervise and instruct employees in food preparation
• Ability to adapt to changes and new tasks
• Ability to work long hours while standing and under conditions of high temperature
• Good oral communication and human relations skills

Qualification and Experience

• Completion of Secondary Education
• At least two (2) CSEC /GCE O’Level subjects
• Certificate in Commercial Food Preparation – Level 2 (HEART /NSTA Trust)
• Valid Food Handlers’ Permit

Required Knowledge, Skills and Competencies

• Assist Head Cook with food preparation such as washing, chopping and sorting ingredients
• Adheres to all relevant nutrition and sanitary regulations and standards. Place food on the serving counter or meal assembly line during meal hours.
• Receives, checks and keeps inventory of kitchen equipment
• Wash cooking utensils and cookware etc.
• Sweep, mops and clean kitchen Ensuring that food preparation areas are clean
• Performs related work as required

Applications along with resume should be sent no later than Thursday, June 6, 2024 to:

The Assistant Human Resource Officer
Percy Junor Hospital
Spalding P.O.,
Clarendon
E-Mail – percyjunorjobs@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Health Records Clerk (Black River, St. Elizabeth, Jamaica) - St. Elizabeth Health Services (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the ST. ELIZABETH HEALTH SERVICES: HEALTH RECORDS CLERK (HTAC/HRT 1) – 1 Position

Black River Health District

(Salary range $1,792,163-$2,130,319 per annum and any allowance (s) attached to the post).

Job Summary:
Under the supervision of the Health Records Technician and the technical supervision of the Parish Health Records Administrator the incumbent will have the responsibility for organizing, implementing, controlling and maintaining the patient information system for the provision of optimum patient care.

Qualifications and Experience

• Four (4) ‘O’ Level/CXC subjects; including passes in English Language, Biology and Mathematics
• Clerical and/or computer experience is an asset

Key Responsibilities include:

• Protects the security of the health records to ensure confidentiality is maintained.
• Develops and maintains efficient and accurate filing and retrieval of health records.
• Tracks and follow-up missing records.
• Reviews records for completeness, accuracy and compliance with regulations.
• Files laboratory/ other investigation reports and referral forms in patient/client health record.
• Develops and ensures that the standardized numerical filing system of health record.
• Maintains the master patient index files.
• Compiles and submits Monthly Clinic Summary Reports, Sentinel, STD Syndrome and other reports.
• Maintains the appointment system for the various clinics held.
• Maintains the Primary Health Care Register for the health records department manually and electronically.
• Responsible for educating other members of the health team on the importance of health records, with a clear definition of health records duties.
• Assists with the smooth running of the clinics; directing patients, developing a system whereby the records are transferred from the filing area to the clinic area.
• Responsible for the acquisition and monitoring of health records stationery/equipment.
• Completes the list for the PATH programme.
• Collection and compilation of data for clinical activities done are to be recorded daily on the specific tally sheets.
• Retrieve health records to facilitate researches by authorized users/personnel.

Specific Knowledge and Required Skills:

• Good knowledge of the methods, procedures, practices, rules and regulations related to health data collection.
• Good knowledge of Computer Applications.
• Ability to analyze statistical reports and make recommendations.
• Good interpersonal communication skills
• Good conflict resolution skills
• Excellent time management skills
• Excellent customer service skills

Applications along with resume should be sent no later than May 31, 2023 to:
The Senior Human Resource Officer
St. Elizabeth Health Department
High Street
Black River, St. Elizabeth
E-Mail – jobssehd@gmail.com

NB. WE ENCOURAGE ALL INTERESTED APPLICANTS TO SUBMIT YOUR APPLICATION USING THE MEDIUM STATED ABOVE. PLEASE INDICATE IN THE SUBJECT LINE THE POSITION YOU ARE APPLYING FOR.

ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Administrative Assistant (Clarendon, Jamaica) - Percy Junor Hospital (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the PERCY JUNOR HOSPITAL: ADMINSTRATIVE ASSISTANT (GMG/AM 2)-VACANT (salary range $1,711,060 – 2,301,186 per annum and any allowance (s) attached to the post)

Job Summary

Responsible for providing administrative and secretarial support to the Chief Executive
Officer in the general co-ordination of all aspects of the delivery of health care within the hospital.
Qualifications and Experience:

• Diploma in Business Administration/Certificate in Administrative Managemen (MIND) Levels 1 -3 or equivalent
• A minimum of three (3) years’ working experience as an Administrative Assistant to a Senior Manager.

Specific Knowledge and Skills Required:

• Ability to communicate effectively both orally and in written format with persons at all levels
• Ability to use Microsoft applications (Word, Excel and PowerPoint)
• Excellent inter-personal skills
• Excellent time management, planning and organizing abilities
• Ability to work under pressure

Key Responsibilities will include:

• Provides assistance to the Chief Executive Officer in co-ordinating/monitoring the delivery of health care within the Region. Liaise with Senior Managers accordingly.
• Provides administrative support to the Chief Executive Officer. This includes:
• Collecting/collating data
• Assisting in compiling reports
• Handling correspondence
• Maintaining an appointment diary
• Ensures office keys are securely stored.
• Requests petty cash to purchase emergency and urgent items for the Administration Department.
• Manages the booking of the Conference Room and ensure it is well maintained.
• Establishes a centralized information data-base for the hospital. Monitors and updates accordingly.
• Maintains a complaints file. Liaises with the Patients Affairs Officer and Senior
• Customer Care Officer in respect of follow-up action.
• Assists with monitoring a variety of long and short-term projects/programmes within the Region. Liaises with unit heads accordingly

Applications along with resume should be sent no later than Friday, May 24, 2024 to:
Assistant Human Resource Officer
Percy Junor Hospital
Spalding P.O.,
Clarendon

E-Mail – junorpercy60@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Customer Care Assistant (Manchester, Jamaica) - Manchester Health Department

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at Manchester Health Department:

CUSTOMER CARE ASSISTANT (GMG/AM 1- Pay Band 3)-VACANT

Salary range $1,439,455 – $1,935,907 per annum and any allowance(s) attached to the post.

Job Summary
To provide frontline service at the health centre in accordance with established standards. This position provides a medium through which relations between internal and external clients are realized in keeping with service level agreement and the Government of Jamaica Citizens Charter. It is also responsible for collecting and providing client related information and providing direct assistance to clients accordance with established standards.

Qualifications & Experience:

• Four (4) GCE O’ Level/CXC subjects inclusive of English Language and Mathematics
• Training in Customer Service and Emotional Intelligence

Required Knowledge, Skills and Competencies:

• Working knowledge of public health centre systems and practices
• Excellent knowledge of customer service principles and guidelines & Customer Charter
• Ability to develop and maintain positive and cooperative working relationships
• Excellent oral and written communication skills
• Knowledge of Government guidelines as it relates to procedures (Service Excellence Policy)
• Well-developed human relations and emotional intelligence skills
• Knowledge of Microsoft Word and Excel
• Excellent time management skills
• Security conscious, flexibility and confidentiality
• Problem solving skills

Key Responsibilities will include:

• Greeting and interacting with patients/relatives and visitors to the Health Centre.
• Collecting personal information from client and log onto the prescribed forms and systems.
• Assigning patient number to client, distribute patient services card and refer to triage nurse for the completion of vital signs.
• Displaying compassionate support to all patients regardless of their situation
• Reporting serious challenges to your Supervisor in a timely manner.
• Referring patients showing signs of deteriorating health and/or excruciating pain to clinical personnel for intervention.
• Monitoring waiting time of patients in assigned areas and intervene where possible.
• Keeping patients informed of possible causes of extended waiting hours as directed.
• Disseminating questionnaires to solicit feedback on the services offered.
• Influencing customer service interaction by displaying and maintaining professionalism and courtesy to all.
• Communicating relevant information; provide correct and adequate responses to questions and queries and direct clients to respective service areas in the Hospital.
• Logging client complaints and refer for the appropriate resolution.
• Identifying patients with special needs and informs Supervisor accordingly for intervention.
• Assisting members of staff who need clarification on services and ensure compliance with the regulations.
• Alerting the security guards to any unusual or suspected unsafe situations that may be observed.
• Identifying problems within scope of responsibility in the shortest possible time and refer those outside of scope of responsibility to the Supervisor.

Applications along with resume should be sent no later than Wednesday, May 22, 2024 to:
The Senior Human Resource Officer
Manchester Health Department
5-7 Ward Avenue
Mandeville
Manchester
E-Mail – mhdhrdepartment@gmail.com
**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH YOU ARE APPLYING**

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Chief Orderly (Clarendon, Jamaica) - May Pen Hospital (SRHA)

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position:

CHIEF ORDERLY (HSC/HS3) - MAY PEN HOSPITAL

(Salary range $1,332,574– $1,584,011 per annum and any allowance(s) attached to the post.)

Job Summary:

Under the general supervision of the Operations Manager, the successful candidate will be responsible for
supervising the work activities of the Hospital Attendants, to ensure safety and protection of clients, clean
environment and adequate service delivery

Qualification and Experience

• School Leaving Certificate (Secondary Education) with on the job training in Housekeeping, Portering and Janitorial Systems
• Certificate in Supervisory Management would be an asset
• English Language in GCE O’Level/CXC at the General Proficiency level would be an asset
• At least one (1) year experience in a supervisory position

Specific Knowledge/Skills Required:

• Ability to communicate effectively both in written and oral formats
• Good leadership/ supervisory skills
• Knowledge of the Infection Control Policies and Procedures
• Knowledge of the Health and Safety Practices
• Ability to follow instructions and procedures well
• Good time management, judgment and decision making skills
• Ability to work on own initiative with minimal supervision
• Good human relation skills

Key responsibilities will include:

• Supervising and monitoring work activities of all Attendants to ensure patients/clients are lifted/transported from one area to another in a safe manner
• Planning and preparing daily and fortnightly work schedule for regular Attendants to ensure adequate service for all areas of the hospital
• Ensuring proper use and safety of equipment to be utilized for the execution of duties
• Maintaining the compound in a clean, orderly and pleasant environment.
• Inspecting hospital premises to ensure trash and garbage disposal meet safety, health and sanitation regulations
• Reporting any problems that may affect the smooth flow of work
• Assisting with the morgue (cleans, delivers and receives bodies)

Applications along with resume should be sent no later than Friday, May 3, 2024 to:

The Senior Human Resource Officer
May Pen Hospital
Block E, Old May Pen Hospital Building
1 Muirhead Avenue
Denbigh P.O
Clarendon
Telephone: 986 – 2528
Email : personnelmph@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Community Health Aide (Clarendon, Jamaica) - Clarendon Health Department

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at CLARENDON HEALTH DEPARTMENT - Kellits, Chapelton, Mocho and May Pen West and Health Districts:

COMMUNITY HEALTH AIDE (HSC/HS 4)- Vacant

Salary range $1,545,377 – $1,836,968 per annum and any allowance(s) attached to the post.

Job Summary

The incumbent will be responsible for working cooperatively with families in the community in order to identify health related problems and bring them to health professionals. He/she is directly responsible to the Community Nurse and is expected to work co-operatively with all members of the health team.

Qualifications & Experience:

• Two (2) ‘O’ Level/CXC subjects; English Language compulsory
• HEART NSTA/Trust certification in Community Health Aide/ Healthcare Assistant
• Public Health and/or service industry experience would be an asset

Required Knowledge, Skills and Competencies:

• Knowledge of community health
• Practical experience of giving nursing care
• Good oral and written communication skills
• Confidentiality and integrity
• Excellent customer service skills

Key Responsibilities will include:

• Teaching simple health facts to the people of the community he/she serves.
• Encouraging and advise parents and guardians to have their children completely immunized against infectious diseases.
• Encouraging the regular attendance of infants to the Child Welfare Clinic from an early age.
• Giving simple nursing care to those individuals where this type of care is indicated e.g. bed baths.
• Assisting the Community Nurses and District Midwives in ensuring that all expectant mothers in the area receive adequate pre-natal and post-natal care.
• Participating in information gathering or data collection activities.
• Recording feedback on health problems and related interventions conducted in the community.
• Motivating and referring clients to health facilities for investigation and/or treatment.
• Assisting in organizing and participating in interventions initiated by the health department.

Applications along with resume should be sent no later than Tuesday, April 30, 2024 to:

Senior Human Resource Officer,
Clarendon Health Department,
1-3 Jackson Street,
Denbigh, Clarendon.

E-Mail: clarendonhealthdepartmenthr@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Customer Care Assistant (St. Elizabeth, Jamaica) - St. Elizabeth Health Services (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in the ST. ELIZABETH HEALTH SERVICES: CUSTOMER CARE ASSISTANT (GMG/AM 1) (Salary range $1,439,455 - $ 1,935,907 per annum and any allowance (s) attached to the post)

Job Summary:
Under the general supervision of the Parish Administrative Officer, the incumbent operates multi-line telephone system to answer incoming calls, directs callers to appropriate personnel; receive, log and distributes incoming mail to the various department; provide information/guidance to clients/visitors.

Qualification and Experience:

• Minimum five (5) subjects at CXC/GCE O'Level inclusive of English Language.
• Training in switchboard operating techniques.

Plus

• A minimum of two (2) years’ experience in PBX operations.

Key Responsibilities:

• Receives incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• Place outgoing calls; ensure that a log is kept of all mobile and overseas calls.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Answers questions about the organization and provides callers with address, directions, and other information.
• Receive, log and distribute incoming mail/documents to the relevant departments.
• Hold outgoing mail/documents to be collected. Ensure that log is signed.
• Type miscellaneous documents for the department.
• Operate the electronic door.
• Ensure that the furniture in the lobby are neatly arranged and the area is kept tidy and inviting.

Specific Knowledge/Skills Required:

• Working knowledge of office procedures
• Must be polite and courteous while answering the phone
• Active listening skills
• Well developed human relations skills.
• Good oral communication skills.
• Good time management skills.
• PC operating skills (spreadsheets, word processing, and/or other data base applications).

Applications along with resume should be sent no later than April 15, 2024 to:

The Senior Human Resource Officer
St. Elizabeth Health Department
1 Brigade Street
Black River, St. Elizabeth

E-Mail – sehdpersonneldept@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.