JOB PURPOSE:
Ensure smooth functioning of hospital switchboard communications. Answer and route correctly all incoming and outgoing phone calls. Assist patients, take messages and log calls for physicians, staff.
DUTIES & RESPONSIBILITIES:
Telephone operators typically perform combinations of some or all the following tasks:
- Operate one or more positions on electro mechanical or electronic/digital telephone switchboard.
- Place and receive regular and long-distance calls.
- Provide telephone information including but not limited to: Telephone number, extensions and location of individual and organization.
- Maintain records of long-distance calls and the time and charges incurred.
- Act as one of the official point of contacts for organization and is responsible for creating in the caller a favourable impression of the organization.
- Provide alternative routing for calls that must go through.
- Maintain constant surveillance over switchboard equipment.
- Operate associated communication equipment installed as part of the switchboard such as mobile radio units and voice paging systems.
SUPERVISION RECEIVED FROM:- Indirectly: Telecommunication Supervisor
LAISE WITH:- Internally: Staff/Physician/patient / visitors
- Externally N/A
PERFORMANCE STANDARDS
This job is satisfactorily performance when:
- Operation is effectively carried out according to standards
- Timely responses to correspondence and verbal inquiries are affected
- Confidentiality is preserved
- Reports are submitted according to the stipulated deadlines.
- Administrative functions of the operations Officer are effectively carried out.
EDUCATIONAL REQUIREMENTS:Qualifications and Experience:- Three (3) CXC passes.
- Training in Customer Service would be an asset or any equivalent combination of qualification and experience.
- Certificate in Customer Service & Telephone Operator
REQUIRED SKILLS AND SPECIALIZED TECHNIQUES:- Excellent communication and people skills
- Problem -solving skills
- Must maintain confidentiality
- The ability to remain calm, patient and courteous
Applications with curricula vitae are to be submitted to:
South East Regional Health Authority
The Director,
Human Resource Management & Industrial Relations,
South East Regional Health Authority,
The Towers, 2nd Floor,
25 Dominica Drive,
Kingston 5.
Email: employment@serha.gov.jm or recruitmentserha2023@gmail.com
We thank all applicants for their expressions of interest however, only those shortlisted will be contacted.
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