Telephone Operator (Kingston, Jamaica) - Kingston Public Hospital

 

JOB PURPOSE:
Ensure smooth functioning of hospital switchboard communications. Answer and route correctly all incoming and outgoing phone calls. Assist patients, take messages and log calls for physicians, staff.

DUTIES & RESPONSIBILITIES:

Telephone operators typically perform combinations of some or all the following tasks:

• Operate one or more positions on electro mechanical or electronic/digital telephone switchboard.
• Place and receive regular and long-distance calls.
• Provide telephone information including but not limited to: Telephone number, extensions and location of individual and organization.
• Maintain records of long-distance calls and the time and charges incurred.
• Act as one of the official point of contacts for organization and is responsible for creating in the caller a favourable impression of the organization.
• Provide alternative routing for calls that must go through.
• Maintain constant surveillance over switchboard equipment.
• Operate associated communication equipment installed as part of the switchboard such as mobile radio units and voice paging systems.

SUPERVISION RECEIVED FROM:

• Indirectly: Telecommunication Supervisor

LAISE WITH:

• Internally: Staff/Physician/patient / visitors
• Externally N/A

PERFORMANCE STANDARDS
This job is satisfactorily performance when:

• Operation is effectively carried out according to standards
• Timely responses to correspondence and verbal inquiries are affected
• Confidentiality is preserved
• Reports are submitted according to the stipulated deadlines.
• Administrative functions of the operations Officer are effectively carried out.

EDUCATIONAL REQUIREMENTS:
Qualifications and Experience:

• Three (3) CXC passes.
• Training in Customer Service would be an asset or any equivalent combination of qualification and experience.
• Certificate in Customer Service & Telephone Operator

REQUIRED SKILLS AND SPECIALIZED TECHNIQUES:

• Excellent communication and people skills
• Problem -solving skills
• Must maintain confidentiality
• The ability to remain calm, patient and courteous

Applications with curricula vitae are to be submitted to:

South East Regional Health Authority
The Director,
Human Resource Management & Industrial Relations,
South East Regional Health Authority,
The Towers, 2nd Floor,
25 Dominica Drive,
Kingston 5.

Email: ​employment@serha.gov.jm or recruitmentserha2023@gmail.com

​We thank all applicants for their expressions of interest however, only those shortlisted will be contacted.