Senior Customer Care Officer (Manchester, Jamaica) - Percy Junor Hospital (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at PERCY JUNOR HOSPITAL: SENIOR CUSTOMER CARE OFFICER (GMG/AM 4)- VACANT (Salary range $2,478,125 –$3,332,803 per annum and any allowance(s) attached to the post).

Job Summary:

Under the direction of the Chief Executive Officer, the Senior Customer Care Officer will be responsible for
coordinating and facilitating the value chain elements of Direct Customer Interface, Complaints Management, Service Delivery Operations, Service Awareness Creation and Service Expectation Identification.

Qualifications and Experience:

• Bachelor’s Degree in Business Administration or Management or related field
• At least two (2) years’ experience in Customer Service.
• Experience in outreach work
• Experience in hospitality and help desk environments
• Experience in conducting research and analysing information
• Strong training & facilitation skills.

OR

• Associate’s Degree in Business Administration or Management or related field
• At least four (4) years’ experience in Customer Service.
• Experience in outreach work
• Experience with call centres and help desk environments
• Experience in conducting research and analysing information
• Strong training & facilitation skills.

Specific Knowledge Required

• Knowledge of hospital care operations, systems, practices and linkages
• Knowledge of Government guidelines as it relates to procedures in health
• Excellent knowledge of customer service principles and guidelines
• Knowledge of the history, vision and goals of the organization
• Knowledge of the current trends and development in the health sector

Required Skills & Specialized Techniques

• Strong communication abilities in the oral and written formats
• Excellent customer service and problem-solving skills
• Proven time management skills
• Ability to work on own initiative
• Security conscious, flexibility and confidentiality
• Well-developed human relations and emotional intelligence skills

Key responsibilities will include:
Management/Administrative Responsibilities

• Ensures the health insurance billing process works effectively and implement effective measures for
• improvement.
• Implements creative ways of passing on information about health whilst patients wait for service.
• Monitors the E-triaging system and intervenes as is necessary.

Human Resource Management Responsibilities

• Assists in interviewing and selecting candidates for Customer Care Staff.
• Continually motivates members of his/her staff in order to ensure a high level of efficiency.
• Provides advice and guidance to customer service staff in undertaking their respective tasks.
• Coordinates and monitors the outreach work of the Customer Care Unit.

Technical/Professional Responsibilities

• Maximizes customer operational performance by monitoring help desk resources and technical advice;
• resolving problems; disseminating advisories, warnings, and new techniques.
• Develops, recommends and implements new systems, procedures or working practices to improve
• customer service efficiency.
• Assists with the development of the hospital’s Mystery Shopper Programme and implements it in
• accordance with guidelines.
• Develops, collates and distributes Customer Service publications and articles.
• Ensures timely updates of the hospital’s initiatives and highlights on the Customers’ Notice Board.

Applications along with resume should be sent no later than FEBRUARY 05, 2024 to:
The Assistant Human Resource Officer,
Percy Junor Hospital,
Spalding P.O.,
Clarendon,
E-Mail – junorpercy60@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Patient Care Assistant (Manchester, Jamaica, W.I.) - Percy Junor Hospital (SRHA)

 

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at PERCY JUNOR HOSPITAL: PATIENT CARE ASSISTANT (HSC/HS 5) – VACANT (salary range $1,657,751 -$1,970,545) per annum and any allowance (s) attached to the post). Under the general supervision of the Charge Nurse, provides basic patient care, including hygiene, preventive skincare, feeding, mobility, range of motion and application of safety measures to all patients.

Qualification and Experience

• Practical Nursing Certificate (HEART Certified-NCTVET Allied Health Care Level 2)
• Secondary School Education
• At least two (2) years’ experience as a Practical Nurse.

Duties and responsibilities

• Makes cribs and bassinettes where necessary
• Care of Hospital equipment e.g. suction machine
• Assists with diets i.e. serving, feeding and cleaning utensils
• Serves drinking water and washes drinking glasses
• Gives and removes bedpans and urinals, observes and reports contents
• Collects routine urine specimen
• Care of skin, mouth, hands and feet, nails
• Change patients’ gowns/clothing when necessary
• Combs and brushes patients’ hair
• Care of pressure areas, back sacrum, shoulders, elbows, heels, etc.
• Tidies patients’ environment for hand-over to next shift

Required Skills and Specialized Techniques:

• Ability to understand verbal and written instructions, and to work under guidance
• Able to communicate freely, for discussions with patients and supervisor
• Has a preference for helping people
• Conforms to rules and regulations, and co-operates with the rest of staff

Working Conditions:

• Normal hospital environment

Applications along with resume should be sent no later than FEBRUARY 05, 2024 to:
The Assistant Human Resource Officer,
Percy Junor Hospital,
Spalding P.O.,
Clarendon,
E-Mail – junorpercy60@gmail.com

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Data Entry Clerk (Clarendon, Jamaica) - Clarendon Health Department (SRHA)

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at CLARENDON HEALTH DEPARTMENT: DATA ENTRY CLERK (MIS/IT 2-Pay Band 4)- ENVIRONMENTAL HEALTH UNIT - VACANT (Salary range $1,550,136 – $2,084,761 per annum and any applicable allowances).

Job Summary
Under the general supervision of the Chief Public Health Inspector/Deputy Chief Public Health Inspector, the incumbent will provide support services to the Environmental Health Unit in processing of the appropriate permits/licenses for the operation of various establishments in accordance with the Public Health Act.

Qualifications and Experience:

• Minimum five (5) subjects at CXC/GCE O' Level inclusive of English Language and Mathematics
• Certification in Information Technology/Computer Science
• Minimum two (2) years work experience in the field of data management

Required Knowledge, Skills and Competencies:

• Working Knowledge of office procedures
• Working Knowledge of Primary Care Health System
• Working Knowledge of the application procedure for permits/licenses under the Public Health Act
• Excellent customer service skills
• Good verbal communication skills
• Good time management skills
• PC operating skills (Microsoft office and other database applications)

Key responsibilities will include:

• Receiving and documenting applications for Food Handlers Permits for the various Health Districts.
• Preparing annual, bi-monthly and monthly schedule for Food Handlers, Barbers and Hairdressers sessions.
• Processing and preparing applications for Food Handlers Permits (new and renewals).
• Sorting, logging and distributing completed permits to the relevant Health Districts.
• Maintaining a filing system and database for permits, new and renewal.
• Receiving and directing calls and queries relating to food handlers training and permit to the relevant personnel for action.
• Assisting with the photocopying, printing and scanning of documents.

Applications along with resume should be sent no later than Thursday, February 01, 2024 to:
Senior Human Resource Officer,
Clarendon Health Department,
1-3 Jackson Street,
Denbigh, Clarendon,
E-Mail: clarendonhealthdepartmenthr@gmail.com

**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO
WHICH YOU ARE APPLYING**

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Records Officer (Clarendon, Jamaica) - Southern Regional Health Authority (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at Clarendon Health Department: RECORDS OFFICER (PIDG/RIM 2-Pay Band 4)- HR UNIT - (Salary range $1,550,136 – $2,084,761 per annum and any allowance(s) attached to the post)

Job Summary
Under the supervision of the Senior Human Resource Officer, the incumbent is responsible for assisting with human resource processes such as processing of service records, calculating and updating leave for staff within the hospital and assisting in maintaining personnel files and updating the HR Software.

Qualifications & Experience:

• Five subjects at GCE O’Level/CXC General Proficiency level inclusive of English Language and Mathematics. plus
• A minimum of two (2) years’ experience at a clerical level in Personnel Administration or Resource within a public sector organization.

Required Knowledge, Skills & Competencies Core:

• Excellent time management and organizing skills
• Good oral and written communication skills
• Good problem-solving skills
• Ability to work in a team
• Good work attitude
• Detail oriented
• Ability to work under pressure to meet deadlines
• Proficiency in computer applications

Technical:

• Working knowledge of the Authority’s Human Resource Policies and Procedures
• Working knowledge of the Staff Orders
• Sound knowledge of leave entitlements
• Sound knowledge of methodology for leave calculation

Key responsibilities will include:

• Receiving and vetting leave applications to ensure accuracy of completion.
• Computing leave and completes relevant section of leave applications. Notify the relevant staff accordingly.
• Computing leave and updates files on an ongoing basis
• Preparing and maintaining service records.
• Maintaining leave computation for all members of staff and records all other leave taken.
• Undertaking data entry and scanning of documents and records.
• Typing confidential documents and files documents relating to personnel matters; makes and/or handles enquiries; assists with investigations.
• Providing assistance in submitting documentation to the Regional Office in a timely manner such as assumption of duties, resumption from sick, vacation, study and no pay leave, resignation letters, and other key human resources related matters.
• Providing assistance in preparing and submitting documents to the Supervisor for processing of employees’ retirement benefits in a timely manner.
• Maintaining a calendar of employee performance evaluations to be conducted, dispatches and collects required forms.

Applications along with resume should be sent no later than Monday, January 29, 2024 to:
Senior Human Resource Officer,
Clarendon Health Department,
1-3 Jackson Street,
Denbigh, Clarendon.

E-Mail: clarendonhealthdepartmenthr@gmail.com

**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH YOU ARE APPLYING**

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

Gardener/Groundsman (St. Mary & Portland, Jamaica) - NERHA

 

The North-East Regional Health Authority (NERHA), a statutory body under the Ministry of Health and Wellness, with responsibility for the management and delivery of Public Health Services within the parishes of St. Ann, St. Mary, and Portland invites applications from suitable qualified persons to fill the position of GARDENER/GROUNDSMAN (LMO/TS 1) at the Port Maria Hospital and Portland Health Department.

The ideal candidate must meet the following minimum qualifications:

• Primary School Level of education.
• A minimum of six (6) months in a similar capacity.

REQUIRED SKILLS AND SPECIALISED TECHNIQUES

• Good and effective working relations exist with other staff members.
• Willingness and hardworking.
• Work performed to the highest possible standard.
• Pleasant and even-tempered.
• Ability to safely operate trimmers, mowers and other equipment used in maintaining the grounds.
• Good communication skills.
• Knowledge of horticulture/agriculture.

KEY RESPONSIBILITIES WILL INCLUDE:

• Establishing and maintaining attractive, healthy lawns, gardens and grounds.
• Mowing, edging, trimming, fertilizing/mulching on a regular basis.
• Recognizing the need for new vegetation, transplanting and watering plants.
• Attending to the proper upkeep of the parking area, fences and borders.
• Ensuring that all tools are kept clean and functional.
• Safely storing tools in the area provided when not in use.
• Removing garbage from collection receptacles and deposit in house provided for removal by garbage collectors. Note well, infectious waste safely stored for the incinerator.
• Performing high dusting as required by supervisor or designate.
• Keeping windows clean.
• Regularly cleaning outside drains and grease traps.
• Performing any other duties as required by the Maintenance Supervisor.

REMUNERATION PACKAGE PER ANNUM: Salary Scale: $857,012 – $1,152,632 per annum.

Applications along with detailed resumes should be sent no later than Friday, 2024 February 02 to:
The Director,
Human Resource Management & Development,
North-East Regional Health Authority,
34-38 Ocean Village Shopping Centre, Ocho Rios,
St. Ann,

E-mail: jobs@nerha.gov.jm or Fax: (876) 795–2747

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORT LISTED APPLICANTS WILL BE ACKNOWLEDGED.

Enrolled Assistant Nurses (St. Ann & St. Mary, Jamaica) - NERHA

 

The North-East Regional Health Authority (NERHA), a statutory body under the Ministry of Health with responsibility for the management and delivery of public health services within the parishes of St. Ann, St. Mary and Portland, invites applications from suitably qualified persons with strong team building skills to fill the position of ENROLLED ASSISTANT NURSE - (HTAC/EAN 1) at the St. Ann’s Bay Regional Hospital and Port Maria Hospital. Reporting to the Director, Nursing Services the incumbent will be responsible for assisting in the administration of nursing services within the hospital.
QUALIFICATION AND EXPERIENCE:

• A graduate of a recognized School of Nursing.
• Enrolled with the Nursing Council of Jamaica.

Specific Knowledge Required:

• Thorough knowledge of current legislation affecting the practice of Nursing in Jamaica
• Knowledge of the Staff Orders for the Public Service.

Key responsibilities will include:

• Assisting with the admission, discharge and transfer of patients
• Assisting in explaining hospital rules and routines to patients
• Sharing responsibility for a safe and comfortable environment for the patients
• Assisting patients in moving and turning, getting in and out of bed, positioning and walking as needed
• Assisting with the inter-facility transportation of patients
• Maintaining personal hygiene of the patient according to the needs and condition; that is bathing, cutting nails, combing hair, oral hygiene
• Assisting with the preparation of patient’s meals and in the feeding of patients
• Assisting with the patient in dressing and undressing
• Giving, removing and checking bed pans and urinals
• Changing linen and making beds
• Administering alcohol or tepid sponges to reduce body temperature
• Collecting specimens of urine, faeces, sputum and vomitus
• Observing temperature, pulse, respiration and blood pressures of patients
• Measuring heights and weights
• Observing symptoms, reactions, attitudes and changes in the patient’s condition; and report to the Registered Nurse
• Preparing patients for and assisting doctors and nurses in examination, treatment and diagnostic tests
• Sharing responsibility for the control of infection
• Preparing instruments and equipment for storage and sterilization
• Sterilizing instruments and equipment
• Sharing responsibility for keeping the patient’s unit clean and tidy
• Assist in receiving, checking and storing supplies
• Perform simple dressings
• Administering medications excluding dangerous drugs as ordered e.g., orally, rectally or by injection-subcutaneous and intramuscular and carrying out other treatments as assigned
• Co-operating with other members of staff and accepting guidance and corrections

REMUNERATION PACKAGE PER ANNUM: Salary Scale: $1,922,483 – 2,285,228 per annum

Applications along with resumé should be submitted no later than Friday, 2024 February 02 to:
The Director,
Human Resource Mgt. & Development,
North-East Regional Health Authority,
34-38 Ocean Village Shopping Centre,
Ocho Rios, St. Ann,

E-mail: jobs@nerha.gov.jm or Fax: (876) 795-2747

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORT LISTED APPLICANTS WILL BE ACKNOWLEDGED.

Registered Midwife (St. Mary, Jamaica) - Port Maria Hospital (NERHA)

The North-East Regional Health Authority, a statutory body under the Ministry of Health & Wellness, with responsibility for the management and delivery of Public Health Services within the parishes of St. Ann, St. Mary, and Portland invites applications from suitably qualified individuals to fill the position of REGISTERED MIDWIFE – HPC/MW 1 for the Port Maria Hospital. Reporting to the Ward/Nurse Manager, the incumbent gives advanced level of care to patients who need midwifery care before, during and after the birth of a baby.

The ideal candidate will meet the following educational criteria:

• B.Sc in Midwifery OR
• B. Sc in Nursing with a Certificate/Diploma in Midwifery from an accredited institution
• Registration with the Nursing Council of Jamaica

Key responsibilities will include but not limited to:

• Identifies nursing needs of each patient and make care plan
• Observes, reports, records signs, symptoms, reactions, behaviors and progress of the patient and intervenes appropriately
• Assigns the staff members and delegated duties according to skill and competence
• Executes therapeutic orders intelligently and appropriately
• Participates in ward conferences
• Interviews and Counsels patients and relatives as needs indicated
• Supervises and participates in antenatal and postnatal care and deliveries
• Liaises with medical, paramedical and the primary care personnel in promoting linkages and discharge planning
• Assumes responsibility for ordering and storage of Ward stocks, dangerous drugs and carried out handing over procedure
• Maintains physical safety and emotional support for patients

REMUNERATION PACKAGE PER ANNUM:
Salary Scale: $2,585,526 – $3,073,378 per annum

Applications along with detailed resume should be sent no later than Friday, 2024 February 02 to:
The Director,
Human Resource Management & Development,
North-East Regional Health Authority,
34-38 Ocean Village Shopping Centre, Ocho Rios,
St. Ann.
E-mail: jobs@nerha.gov.jm or Fax: (876) 795–2747

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORTLISTED
APPLICANTS WILL BE ACKNOWLEDGED.

Babysitter (St. Ann's Bay, St. Ann, Jamaica)

A couple is seeking a babysitter for a lively two (2) month old baby boy. 

Requirements:

• Age range: 45 years or older
• Attend the baby's needs: bathe, feed, do his laundry, etc
• Work schedule: from 8:00 am to 5:00 pm (Monday, Tuesday, Wednesday and Friday)

Call: (876) 483-7010 to learn more about this opportunity.

Live-in Helper needed (St. Mary, Jamaica)

A live-in helper is needed for a two (2) year old boy.

Duties would include:

• Getting him ready for school
• Preparing meals
• Helping with homework (if needed)
• Keeping home clean
• Age range: between 35 to 45 years old

Salary is $15,000 per week.

Send resumes to: jobsdaycare271@gmail.com

Sonographer (Negril, Westmoreland) - Omega Medical Services

The Medical Sonographer will use equipment that produces two-dimensional high frequency sound waves to create diagnostic images of the human body for use in diagnosis of disease or organ malfunctions.

Qualifications

• Sonography Certification
• BLS Certification
• Good communication & Interpersonal Skills
• Open to mentoring
• Able to work efficiently and effectively with minimum supervision
• Able to accept and perform requisite job responsibilities
• Hardworking, organized, flexible and able to multi-task
• Computer/Technologically Savvy
• Must demonstrate professional behaviour
• Excellent work ethic

Responsibilities include/but not limited to: -

• Prepare ultrasound equipment and exam room ensuring proper sterilization and safety procedures are followed
• Review the patient’s medical chart prior to their appointment to have a clear understanding of the images required
• Use positioning tools and safety equipment properly to ensure patient safety and comfort throughout the imaging
• Use ethical judgment and critical thinking skills to perform diagnostic imaging safely
• Review and analyse images before sending to the physician to ensure a clear image of the area requested
• Explain procedures and observe patients to ensure patient care, safety, and comfort during sonogram scan procedures.

 Kindly submit all applications with a CV and Cover letter addressed to:

The Chief Human Resources Officer
Omega Medical Services Ltd.
Email: hr@omegamedicalservicesltd.com

We thank all applicants; however, only those shortlisted will be contacted.

Trained Housekeeper (Kingston, Jamaica)

 

A hospitality trained housekeeper is required for a family of three (3) adults in the Kingston 8 area. 

Requirements:

• Two (2) to three (3) years experience
• Excellent cooking, cleaning and washing skills
• Must be able to provide certification, identification and references

Salary $120,000 per month.

Contact: (876) 909-4977 / (876) 410-9272.

Housekeeper wanted! (Jacks Hill, Kingston, Jamaica)

An experienced housekeeper is wanted three (3) days per week.

Location: Jacks Hill, Kingston

Pay: JMD $425 per hour

Requirements:

• Must have references

Contact: 

Send an email to: hillofviews@gmail.com for an application or send a resume. 

Registered General Nurse (Kingston, Jamaica) - Bellevue Hospital

 Applications are invited from qualified persons for the above mentioned position.

Job Purpose:

The Registered General Nurse is responsible for direct and indirect nursing care and treatment of patients/clients in Primary, Secondary and Tertiary care facilities.

Key Responsibilities:

Clinical

• Develops, implements, evaluates a nursing care plan for the individual patient/client using all relevant data.
• Observes and records vital signs and symptoms, adjust and modify care plan according to observation made of the patient’s physical and mental state.
• Interpret and administer prescriptions, treatments and monitors the patient’s action to ensure the best possible outcome.
• Anticipate potential predictable problems and institute early intervention to prevent or reduce occurrence eg. Disorientation, pain, physiological altercations, disturbance in acuity, rest and sleep patterns, elimination, and nutrition.
• Acts promptly and effectively in emergency situations.
• Performs nursing procedures that are appropriate to the need, age and acuity level of the patient.
• Provide personal care, comfort, supportive and protective measures which enhance patients coping mechanism in adjusting to illness and rehabilitation, mobility and independence.
• Employs nursing measures to facilitate patient/client physical, emotional, psychosocial, and spiritual well-being.
• Monitor the nutritional care of patients with special attention to therapeutic diets.
• Document information promptly, clearly and completely and relates as necessary to relevant persons
• Ensure proper collection, identification, storage and safe transportation of specimens to the laboratory with appropriate requisition form.
• Perform simple diagnostic tests and interprets findings eg. Urinalysis
• Understand the proper functioning and utilization of equipment pertinent to duties being performed.
• Introduce and maintain rehabilitative, occupational, and recreated measures to facilitate progress.
• Participates in implementing disaster preparedness programmes at unit level.
• Participates in quality assurance programmes of unit.
• Ensures environmental safety of patient care unit and sees that appropriate health and safety measures are in place.
• Implements discharge/care plan including referral to appropriate agency.
• Performs and maintains a therapeutic nurse patient/client relationship.

Administration

• Supervises auxiliary and support staff where necessary. Assist in the cost effective usage of supplies and equipment.
• Assumes in charge responsibility when delegate especially afternoon and night duty.
• Assist in identification and requisition of equipment supplies, pharmaceutical agents including dangerous drugs.
• Participate in the preparation of ward reports.
• Assist immediate supervisor with general management of ward/facility and its immediate environs.
• Participates in performance evaluation of auxiliary and support staff; resolves personnel issues and or refers them to immediate supervisor.

Education

• Educates patients and families regarding his/her current health problems, self-care, and continuity of care through compliance with therapeutic regime, habitation and rehabilitation measures including occupational and recreational therapy.
• Teaches patients/clients and family health promotion, disease prevention and health maintenance.
• Participates in the clinical teaching and evaluate of nursing students and auxiliaries.
• Participate in In-service education.
• Attend professional education programmes.

Research

• Prepares and prevents case studies.
• Participates in evaluation and action research eg. Nursing audits.
• Contributes appropriate data through documentation.
• Participates in other research studies

General

• Responsible for own professional development through continuing education.
• Set goals for professional growth and upward mobility.
• Responsible and accountable for own practice.
• Recognizes professional responsibility as extending beyond the care facility into community and participates in community activities.

Required Qualification and Experience:

• Certificate/ Diploma/ Bachelor of Science in Nursing from an accredited school of nursing
• Registration with the Nursing Council of Jamaica
• Valid Nursing License
• New graduate with beginning professional skills to a maximum of five (5) years moving from novice to expert staff nurse.

Applications accompanied by resumes should be submitted no later than Wednesday, January 31, 2024 to:-

Human Resource Manager,
Human Resource Department,
Bellevue Hospital,
16 ½ Windward Road,
Kingston 2,

Or

Email: bvh.resumes@gmail.com


While we appreciate all submissions, please note that only shortlisted candidates will be contacted.