Unit Secretary (Kingston, Jamaica) - UHWI Private Wing - Tony Thwaites Wing

 UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified persons to fill the permanent full-time position of Unit Secretary (Night shift).

Reporting to the Patient Care Supervisor, the Unit Secretary provides administrative and customer service support to patients, visitors and medical staff at the Nurses Station.

Responsibilities:

• Contributing to and maintaining high levels of customer satisfaction
• Organizing and maintaining accurate patient files and records
• Coordinating arrangements for patient appointments
• Accurately updating patient records for billing purposes
• Ensuring the completion of tasks to the desired outcome e.g. samples are delivered to laboratory intact and results are returned on time; tasks arising in each shift are completed with minimal hand-over to the oncoming shift 
• Performing Receptionist tasks

Required Competencies:

• Strong customer service and interpersonal skills
• Ability to maintain confidentiality of sensitive information
• Punctuality and reliability 
• High attention to detail and accuracy
• Professional telephone etiquette
• Strong organizational and analytical skills
• Ability to multi-task in a fast paced environment
• Proficient computer skills
• Solutions oriented with initiative
• Contributing to and maintaining high levels of customer satisfaction

Minimum Required Education and Experience:

• Secretarial qualifications such as a Secretarial diploma or NVQ/CVQ equivalent
• Five (5) CXC/CSEC subjects including English and Mathematics
• Certified training in customer service would be preferred 
• Knowledge of medical terminology, hospital procedures, and medical and surgical supplies
• Excellent verbal and written communication skills

Interested candidates may submit applications by Tuesday, March 26, 2024 to: 

resume.sorter@ttwing.com

Please note that only short-listed candidates will be contacted.