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JOB SUMMARY
In the dispensing, the Pharmacist will ensure that the patients are duly counseled. The Pharmacist will also monitor the sales of over-the-counter medical products and instruct patients on the use of medicines and medical devices. Specialist health checks, such as blood pressure monitoring and diabetes screening will be done.
DUTIES & RESPONSIBILITIES
PHARMACY SALES & MANAGEMENT
- Coach and motivate the staff of the Pharmacy to meet performance objectives and provide excellent service to internal and external customers.
- Maintain a risk log of the key risks which may impact the department and develops strategies to mitigate same.
- Represent the company in the media as required.
- Assist with policy and procedure (SOP) creation, implementation and review in conjunction with the management team in order to ensure business continuity
- Direct staffing, training, and performance evaluations to develop and control sales and marketing programs.
- Oversee employee relations and discipline administration.
- Dispensing prescription medicines to the public using approved scripts from doctors
- Ensuring that different treatments are compatible
- Checking dosage and ensuring that medicines are correctly and safely supplied and labeled
- Supervising the preparation of medication.
- Keeping a register of controlled drugs for legal and stock control purposes
- Liaise with doctors about prescriptions
- Counseling and advising the public on the treatment of minor ailments
- Advising patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments
- Managing, supervising and training pharmacy support staff
- Assisting in Inventory and Receivables management of all stock under their immediate supervision
- Keeping up to date with current pharmacy practice, new drugs and their uses
- Sourcing items for patients as the need dictates
- Provide reports as required.
- Delivery of prescriptions to patients as necessary
LEADERSHIP & MANAGEMENT OF RESOURCES
Your role is satisfactorily performed when:
- Support with the planning and implementation of tactics that will grow the business through increase access
- Ensure that set objectives are consistently met by the team
- Clearly define and communicate objectives to the team to set performance standard for each team member.
- Ensure set objectives are consistently met by the team.
- Consistently evaluate processed to consistently improve business processes.
- Resolve escalated customer concerns and queries in accordance with established service delivery standards.
- Develop and maintain collaborative relationships with key clients.
- Foster a customer-centric work environment by developing and implementing performance standards to enhance productivity.
- Provide a motivating work environment to support the team where necessary.
- Conduct performance assessments, probation and annual, within set deadlines.
- Assist in the training and development of staff by recommending training courses and establishing training schedules with the HR team.
- Develop team programmes to support the organisation’s business strategy.
- Coach and motivate team members to provide excellent service to internal and external customers.
- Foster a customer-centric work environment by developing and implementing performance standards to enhance productivity for each employee.
- Manage staff KPOs and conduct appraisals in accordance with the Schedule of Offenses with the guidance of the HR Department to ensure set objectives are consistently met by the team.
- Manage and direct team through sound personnel practices such as:
- Relevant and effective inductions
- Performance management
- Identifying training needs
- Coaching
- Issuing and administering continuous training on Department SOPs
- Administer discipline for breach of conduct and SOPs in accordance with company Schedule of Offences
Your role is satisfactorily performed when:
- Efficient management and compliance with regulations for all Pharmacy locations.
- Effective relationships are maintained with stakeholders
- Active supervision of assigned staff with prompt corrective action and commendation taken as necessary.
- Measurable KPO’s are established for all Staff and ensures timely conduct of performance appraisals for all staff.
- Tertiary degree in Pharmacy
- Registered Pharmacist
- Minimum 2 years dispensation experience.
