Receptionist (Kingston, Jamaica) - University Hospital of the West Indies

 

UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified person to fill the full-time position of RECEPTIONIST (Temporary). The Receptionist will be responsible for greeting visitors and delivering exceptional customer service assistance at the Front Desk.

Responsibilities:

• Being a customer service agent to patients visitors, staff and members of the clinical team
• Greeting and acknowledging patients, visitors and other clients to the Wing
• Answering, screening and forwarding incoming calls
• Receiving, screening and forwarding incoming  and outgoing mail
• Coordinating transportation arrangements
• Logging and distributing cheques
• Maintaining office security and safety procedures as per established protocols

Required Competencies:

• Strong customer service an interpersonal skills
• Punctuality and reliability
• Ability to maintain confidentiality of sensitive information
• Professional telephone etiquette
• Multi-tasking and time management skills, with the ability to prioritize tasks

Minimum Required Education and Experience:

• Five (5) GCE/CSEC subjects including English and Mathematics
• Certified training in customer service would be preferred 
• Excellent verbal and written communication skills

Interested candidates may submit applications by Friday, November 1, 2024 to: resume.sorter@ttwing.com 

Please note that only shortlisted candidates will be contacted.

General Registered Nurses (Kingston, Jamaica) - Tony Thwaites Wing (UHWI)

Applications are invited from suitably qualified applicants to fill the position of General Registered Nurses at the Tony Thwaites Wing - University Hospital of the West Indies.

The Tony Thwaites Wing is a 51-bed medical and surgical facility affiliated with the University Hospital of the West Indies. It facilitates the provision of private healthcare to local, regional and other international patients.

 If you want to work in a dynamic and professional environment of learning, then this job is for you!

 Minimum Required Education & Experience:

• Current registration with the Nursing Council of Jamaica
• Certificate/Diploma/BSc in General Nursing fro an accredited School of Nursing
• At least two (2) years experience in the area of specialty
• Demonstrated interpersonal and written communication skills
• Current BLS, EKG and ACLS certification (where applicable)
• Able to work 12 hours shifts, weekends, holidays

 Please submit your applications to: resume.sorter@ttwing.com no later than Sunday, September 22, 2024.

Applications should be addressed to:

Senior Director

Human Resource Management & Development

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Unit Secretary (Kingston, Jamaica) - UHWI Private Wing - Tony Thwaites Wing

 UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified persons to fill the permanent full-time position of Unit Secretary (Night shift).

Reporting to the Patient Care Supervisor, the Unit Secretary provides administrative and customer service support to patients, visitors and medical staff at the Nurses Station.

Responsibilities:

• Contributing to and maintaining high levels of customer satisfaction
• Organizing and maintaining accurate patient files and records
• Coordinating arrangements for patient appointments
• Accurately updating patient records for billing purposes
• Ensuring the completion of tasks to the desired outcome e.g. samples are delivered to laboratory intact and results are returned on time; tasks arising in each shift are completed with minimal hand-over to the oncoming shift 
• Performing Receptionist tasks

Required Competencies:

• Strong customer service and interpersonal skills
• Ability to maintain confidentiality of sensitive information
• Punctuality and reliability 
• High attention to detail and accuracy
• Professional telephone etiquette
• Strong organizational and analytical skills
• Ability to multi-task in a fast paced environment
• Proficient computer skills
• Solutions oriented with initiative
• Contributing to and maintaining high levels of customer satisfaction

Minimum Required Education and Experience:

• Secretarial qualifications such as a Secretarial diploma or NVQ/CVQ equivalent
• Five (5) CXC/CSEC subjects including English and Mathematics
• Certified training in customer service would be preferred 
• Knowledge of medical terminology, hospital procedures, and medical and surgical supplies
• Excellent verbal and written communication skills

Interested candidates may submit applications by Tuesday, March 26, 2024 to: 

resume.sorter@ttwing.com

Please note that only short-listed candidates will be contacted.

Concierge Officer (Kingston, Jamaica) - Tony Thwaites Wing (Univ. Hospital of the West Indies)

UHWI Private Wing, Tony Thwaites Wing, is seeking a dynamic, outgoing, and personable candidate to fill the full-time position of Concierge Officer. The Concierge Officer will be responsible for coordinating the customer service and concierge needs of patients and their family members, doctors and visitors.

Responsibilities:

• Coordinating concierge services for local and international patients and their family members 
• Acting as a central point of contact for Admitting Consultants and coordinating concierge needs
• Acting as a liaison between the administrative and nursing staff regarding customer service needs of patients and families
• Addressing the customer service needs of patients and family members, doctors and visitors

Required Competencies:

• Strong customer service and interpersonal skills
• Solutions oriented with initiative
• Ability to maintain confidentiality of sensitive information
• High attention to detail and accuracy
• Professional telephone etiquette
• Active listening skills and empathy towards others
• Strong organizational and analytical skills
• Multi-tasking and time management skills, with the ability to prioritize tasks

Minimum Required Education & Experience:

• A minimum of two (2) years working experience as a customer service provider in a similar environment e.g. hospital/health care services, hospitality industry, health insurance provider
• Associate degree in Marketing, Business or Healthcare Administration
• Proficient in the use of Microsoft Office Suite applications
• Certified training or NVQ/CVQ equivalent in customer service would be preferred

Interested candidates may submit applications by Tuesday, September 12, 2023 to: resume.sorter@ttwing.com

Please note that only shortlisted candidates will be contacted.

Receptionist for Tony Thwaites Wing (UHWI) - Kingston, Jamaica

The UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified person to fill the full-time position of Receptionist. 

RECEPTIONIST

The Receptionist will be responsible for greeting visitors and delivering exceptional customer service assistance at the Front Desk.

Responsibilities:

• Being a customer service agent to patients, visitors, staff and members of the clinical team
• Greeting and acknowledging patients, visitors and other clients to the Wing
• Answering, screening and forwarding incoming calls
• Receiving, sorting and distributing incoming and outgoing mail
• Coordinating transportation arrangements
• Logging and distributing cheques
• Maintaining office security and safety procedures as per established protocols

Required Competencies:

• Strong customer service and interpersonal skills
• Punctuality and reliability
• Ability to maintain confidentiality of sensitive information
• Professional telephone etiquette
• Multitasking and time management skills with the ability to prioritize tasks

Minimum Required Education and Experience:

• Five (5) CXC/CSEC subjects including English and Mathematics
• Certified training in customer service would be preferred
• Excellent verbal and written communication skills

Interested candidates may submit applications by Friday, July 7, 2023 to:  resume.sorter@ttwing.com

Please note that only shortlisted candidates will be contacted.

Billing Clerk (Kingston, Jamaica) - UHWI

The Billing Clerk is responsible for preparing accurate data entry for patient charges and providing support to the billing process. The Billing Clerk also provides support to the delivery of customer service excellence within the Wing for internal band external customers.

Duties and Responsibilities:

• Entering charges for clinical and non-clinical services provided to patients
• Preparing interim bills
• Preparing monthly statistical reports
• Any other duties consistent with the nature of the job

Qualifications and Experience:

This position requires the following minimum qualifications:

• Five (5) CXC subjects including English Language and a quantitative subject such as Principles of Accounts, Mathematics or Principles of Business
• Familiar with Microsoft Office Suite applications

Interested candidates may submit applications by Thursday, July 23, 2020 to:

The Manager

UHWI Private Wing

Tony The sites Wing

University Hospital of the West Indies

Mona, Kingston 7.

Email: resumesorter2014@gmail.com

Please note that only shortlisted candidates will be contacted.