Customer Care Assistant (St. Ann, Jamaica) - North-East Regional Health Authority

 

The North-East Regional Health Authority, a statutory body under the Ministry of Health & Wellness with responsibility for the management and delivery of health care and public health services within the parishes of St. Ann, St. Mary and Portland, is seeking dynamic, proactive and forward-thinking individuals to fill the position of Customer Care Assistant (GMG/AM 1) at the Regional Office.

Summary:

Reporting to the Manager, Customer Service, the incumbent is responsible to assist the general public in all
aspects of their interaction with the Organization as the first line of contact to assist with customer inquiries
and complaints and interact with customers to provide and process information.
Qualifications & Experience:

• Diploma in Management Studies with two (2) years’ experience in a similar role.

OR

• At least five (5) subjects at the CXC General proficiency/GCE O ’levels including English Language and a numeric subject.
• Three (3) years’ experience in a similar field

Specific Knowledge Required:

• Knowledge of Customer Service, telephone ethics and techniques.
• Knowledge of Office Management and Ethics
• Switch Board Operating Skills
• Knowledge of the MDA’s policies and procedures
• Strong customer service orientation
• Good oral and written communication skills
• Good time management skills

Key responsibilities will include but are not limited to:

• Accurate Telephone/Visitors’ Register maintained on a daily basis
• Record and research of customers’ enquiries submitted within stipulated timeline
• Complaints Register submitted, indicating timely log and routing to the appropriate officer in a timely manner
• Log of customer calls received and made in accordance with GOJ/MDA’s Citizen Charter, submitted within the stipulated timeline.
• Information researched and disseminated accurately and in a reasonable time frame
• Reports submitted indicate new systems, procedures and working practices implemented accurately in accordance to established format

REMUNERATION PACKAGE PER ANNUM:
Salary Scale: $1,439,455– $1,935,907 per annum

Applications along with detailed resume should be sent no later than Friday, 2024 June 21 to:

The Director,
Human Resource Management & Development
North-East Regional Health Authority
34-38 Ocean Village Shopping Centre, Ocho Rios
St. Ann.
E-mail: jobs@nerha.gov.jm or Fax: (876) 795–2747

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORT-LISTED APPLICANTS WILL BE ACKNOWLEDGED.