Customer Care Officer (Portland, Jamaica) - NERHA

 NORTH-EAST REGIONAL HEALTH AUTHORITY

CUSTOMER CARE OFFICER (GMG/AM 3)

The North-East Regional Health Authority, a statutory body under the Ministry of Health & Wellness with responsibility for the management and delivery of health care and public health services within the parishes of St. Ann, St. Mary and Portland, is seeking dynamic, proactive and forward-thinking individuals to fill the position of Customer Care Officer (GMG/AM 3) at the Portland Health Department.

Summary:
Reporting to the Parish Administrator, the incumbent is responsible to assist the general public in all aspects of their interaction with the Organization with the objective of achieving the mandate of the organization. The incumbent will also manage customer inquiries, complaints and interact with customers to
provide and process information.

Qualifications & Experience:

• Diploma in Management Studies, Public Administration, Personnel Management, Business Administration
• At least two (2) years in Customer Service or performing related functions

Specific Knowledge Required:

• Knowledge of the MDA’s Policies & Procedures
• Knowledge of GOJ Customer Service Policies & Procedures Switch Board Operating Skills
• Proficiency in relevant Software Applications
• Good oral and written communication skills
• Strong customer service orientation

Key responsibilities will include but are not limited to:

• Maintains portfolio and be knowledgeable of the organization products and services
• Maintains portfolio of the business processes of all services of the organization
• Maintains database on key customers of the organization and tracks customers interface with the
• organization
• Recommends new systems, procedures or working practices to improve customer service efficiency
• Assist with customer enquiries or complaints by phone, email or direct interaction
• Maintains a log of customer complaints and queries
• Collates information and prepares monthly/quarterly and annual reports

REMUNERATION PACKAGE PER ANNUM:

• Salary Scale: $1,984,305 – $2,668,670 per annum

Applications along with a detailed resume should be sent no later than Friday, February 16, 2024 to:

The Director,
Human Resource Management &Development,
North-East Regional Health Authority,
34-38 Ocean Village Shopping Centre, Ocho Rios,
St. Ann.

E-mail: jobs@nerha.gov.jm or Fax: (876) 795–2747.

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORT-LISTED APPLICANTS WILL BE ACKNOWLEDGED.

Registered Nurse (Kingston, Jamaica) - Donald Quarrie High School

Donald Quarrie High School, a co-ed secondary school located in Harbour View, Kingston 17, Jamaica invites applications from suitably qualified persons for the post of 

Registered Nurse

The successful candidate must be:

• A registered nurse with B.Sc. in Nursing
• Excellent team player and displays strong leadership skills
• Has a minimum of two (2) years experience working with children

Applicants should send cover letters and detailed resumes no later than Friday, February 9, 2024 and addressed to:

The Chairman,

c/o Donald Quarrie High School,

Caribbean Terrace, Harbour View,

Kingston 17.

Email: donaldquarrie.high.saw@moey.gov.jm 

Only shortlisted applicants for advertised vacancy will be acknowledged.

Office Attendant (Kingston, Jamaica) - Jamaica Tourist Board

Applications are invited from suitably qualified persons to fill the position of: Office Attendant.

JOB SUMMARY

Reporting to the Office Manager, the Office Attendant is responsible for maintaining a hygienic and hospitable working environment by cleaning, organizing, and serving food and beverages to satisfy staff members and visitors.

KEY RESPONSIBILITIES

• Maintain cleanliness organization throughout the office premises, including workspaces, common areas, lunchrooms, and restrooms as required.
• Regularly clean and sanitize kitchenettes.
• Ensure that the pantry/lunchrooms are kept clean and tidy by washing all plates/utensils daily.
• Ensure that refrigerators, microwave ovens, and appliances are kept clean and other office furniture and equipment.
• Ensure an ample supply of office consumables, such as stationery, pantry items, and toiletries.
• Assist with the distribution and collection of both internal and external mail.
• Assist with the arrangement of meeting rooms, including furniture setup and refreshment preparation.
• Serve tea or refreshments to both staff and visitors.
• Serve lunches and remove/tidy up after consumption.
• Arrange for the laundering of tablecloths and napkins.
• Assist with the plating of food and serving of beverages during office events, such as meetings, conferences, or workshops.
• Address general inquiries and provide support to staff members as required.
• Follow health and safety protocols diligently and promptly report any suspicious/unsafe activities or incidents to the appropriate authorities.
• Perform other related assignments delegated from time to time

KNOWLEDGE, ABILITIES AND SKILLS

• High level of professionalism and integrity in the performance of duties
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and efficiently
• Good teamwork and co-operation
• Basic knowledge of office equipment and maintenance procedures
• Familiarity with health and safety regulations
• Proficiency in English (both written and verbal)

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent qualification
• Two (2) years’ experience
• Valid Food Handlers Permit
• HEART Certification would be an asset

PHYSICAL REQUIREMENTS

• Ability to lift and carry office supplies and equipment as necessary
• Capable of standing, walking, and performing cleaning tasks for extended periods
• Comfortable bending, kneeling, and reaching to clean and maintain various areas
• Ability to operate cleaning equipment and use cleaning agents safely

SPECIAL WORKING CONDITION ASSOCIATED WITH THE JOB

• Will be exposed to cleaning agents and chemicals

APPLICATION

Applications with resumes should be submitted no later than

Wednesday, February 14, 2024 to:

Senior Manager, Human Resource Development, Jamaica Tourist Board

64 Knutsford Boulevard, Kingston 5.

Re: “Office Attendant”

Email:  jtbhrd@visitjamaica.com 

We thank all applicants for their interest, however, only those short-listed will be contacted.

Office Attendant (St. Thomas, Jamaica) - The Jamaica Information Service

The Jamaica Information Service (JIS), an Executive Agency, invites applications from suitably qualified professionals for the following position:

OFFICE ATTENDANT 

St. Thomas Regional Office 

Salary range: $857,032.00 - $1,152,613.00 per annum

Under the supervision of the manager - St. Thomas Regional Office, the Office Attendant is responsible for providing general housekeeping and support services including: cleaning, dusting, maintaining the office and its environs.

Core Functions:

• Wipes, cleans and mops offices and environs
• Cleans and sanitizes furniture and fixtures
• Washes and sanitizes restrooms and replenishes supplies of soaps and toiletries
• Prepare and/or serve refreshment for meetings, functions and events as required
• Performs errands in the surrounding environs
• Monitors coffee station and ensures that supplies are available
• Serves refreshments to officers and clients at meetings and conferences as required 
• Prepares water trays daily in all offices 
• Delivers mail, memoranda, files and newspapers
• Photocopies documents as requested

Minimum Required Qualifications and Experience:

• Secondary school leaving certificate 
• Knowledge of housekeeping practices would be an asset

Required Competencies:

• Good communication and interpersonal skills
• Good customer relations and time management skills
• Ability to understand and follow instructions
• Basic knowledge of the Agency's operations and procedures
• Knowledge of office cleaning practices and procedures

Applications should be forwarded no later than Friday, February 9, 2024 to:  

The Director, Human Resources, 

Jamaica Information Service,

58a Half Way Tree Road, Kingston 10,

Email: hrmanager@jis.gov.jm

We thank all applicants for their expressions of interest; however, only shortlisted candidates will be contacted.

Domestic Helper/Sitter (Kingston, Jamaica)

Description: Live-out Domestic Helper/Sitter

 Duties: 

• Clean, wash, iron 
• Simple care for two (2) kids after school
• Cooking (if candidate is willing to do so at an additional cost)

Skills/Abilities:

• Must know how to read and write properly
• Communicates well
• At least three (3) years experience in a similar field
• Age range: 45 to 50 years old

Salary: $35,000 fortnightly.

How to apply: (876) 849-0949 

Deadline for applications: February 7, 2024.

Sessional Nurse (Montego Bay, Jamaica) - Vein Centers of Jamaica

 Join our Montego Bay team!

We are recruiting a skilled sessional nurse with expertise in procedures and the operating theatre.

Send your resumes to: jamaicaveins@gmail.com 

You journey to making a difference starts here!

College Nurse (Clarendon, Jamaica) - Knox Community College

Under the auspices of the United Church in Jamaica and the Cayman Islands, Knox Community College has its main campus in Spalding, Calrendon, with three (3) other campuses at May Pen, Clarendon and Cobbla and Mandeville in Manchester. Applications are invited for Non-Academic position in the following area:

College Nurse - RN 2 (clear vacancy) 

Required education and experience:

• Bachelor's degree in Nursing
• Five (5) years experience in an educational environment would be an advantage
• RN license from the Nursing Council of Jamaica (NCJ)

Send your expressions of interest by February 11, 2024 to:

The Chairman,

Mr. Dunbar McFarlane,

c/o Principal (Acting)

Miss Petrona Marshall,

Knox Community College,

P.O. Box 52, Spalding,

Clarendon.

Email: hrm@kcc.edu.jm

We value people and the time they will have to take to prepare their expressions of interest (application letter, CV, and or portfolio). A candidate's experience is as important as customer experience; therefore, all applicants will be responded to by our Strategic Human Resource Management department within a reasonable time.

Live-in housekeeper needed (Kingston, Jamaica)

 

Live-in housekeeper is needed for a family of three (3) in Kingston, Jamaica. 

Requirements:

• Must be able to wash, cook, iron and clean well  
• Be good with children. 

Telephone: (876) 441-7880.

Email: jksfisher@gmail.com

Live-in Nanny/Helper (Kingston, Jamaica)

 

A live-in nanny/helper is needed to care for a family of four (4) including two (2) girls in Kingston, Jamaica.

Requirements: 

• Must love children
• Must have experience
• Ages: 40 - 50 years old

Telephone: (876) 373-3392. 

Live-in Caregiver (Kingston, Jamaica)

 

A live-in caregiver is needed in Kingston, Jamaica.

Job Details:

• The caregiver will care for an elderly bedridden man. 

Duties include:

• Cooking - Must be an excellent cook
• Cleaning and laundry

If interested, please Whatsapp: (876) 869-2209.

Pharmacist - MegaMart (Kingston, Jamaica)

Pharmacist Needed

Major Responsibilities:

• Dispense and review prescriptions to ensure accuracy, and compliance with professional and Jamaican regulatory requirements
• Be able to collaborate with other health care professionals to plan, monitor, review and evaluate patient effectiveness
• Counsel customers on the selection of medication brands, medical equipment and health care supplies
• Keep records and other administrative tasks which includes insurance claims
• Develop pharmacological knowledge by participating in training pharmacy technicians, pharmacy students and pharmacy interns
• Be willing to work flexible hours including public holidays, weekends and evenings
• Educate patient on medication use, storage and side effects
• Have excellent supervisory skills which includes inventory management and purchasing 
• Contributes to team effort by accomplishing related tasks as assigned

Qualifications and Experience:

• Possess at least a Bachelor's degree in Pharmacy or equivalent qualifications from a recognized institution
• Be a fully registered pharmacist with a valid license to practice by the Pharmacy Council of Jamaica
• Dispense and review prescriptions to ensure accuracy, and compliance with professional and Jamaican regulatory requirements.
• Be proficient in the Choice Computer Works program
• Have excellent communication, detail oriented, interpersonal and customer service skills
• Exercise a high level of confidentiality and professionalism

Kindly submit your application letter and résumé no later than February 29, 2024 by email to: hrapplications@megamartjm.com

Please note that while we appreciate all applications, only shortlisted applicants will be contacted.

Administrative Assistant (Regional Office - Kingston, Jamaica) - South East Regional Healthy Authority (SERHA)

JOB TITLE: Administrative Assistant

DIVISION: Regional Office
DEPARTMENT: General

ROLE AND CORE FUNCTIONS OF JOB:
- Under limited supervision, provides day to day co-ordination and administrative support to the Head of Section.
- Acts as a liaison between the Head of Section and other senior management personnel and external parties.
______________________________________________
Educational Requirements:
(a) Specific Knowledge (however acquired) Required to Start:

• Knowledge of database management, word processing, spreadsheet and/or presentation software.
• Working knowledge of office protocols, principles and practices
• Knowledge of sound customer service principles and practices
• Knowledge of the operations of the Ministry of Health and the Regional Health Authority

(b) Qualifications and Experience:

• Bachelor of Science Degree in General Management or related area

PLUS

• Two (2) years’ experience at a management support level

1. Required Skills and Specialised Knowledge:

• Highly developed organizing and co-ordinating skills
• Ability to use independent judgement and to manage and impart confidential information with tact and diplomacy
• Ability to communicate effectively both orally and in writing.
• Ability to record minutes

2. Special Conditions Associated with the Job:

• Numerous critical deadlines.
• Frequent exposure to video display terminals.
• May be required to attend functions and meetings off site

JOB DESCRIPTION

REPORTING RELATIONSHIPS

• Supervision Received From:
• A. Directly - Head of Section
• B. Indirectly - Director/Managers/Officers in the Department
• Supervision Given To:
• (a) Directly - None
• B. Indirectly - None
• Liaises With:
• Internally:
• Department Heads
• Staff at various levels
• Regional Heads
• Board Members
• Externally:

• Ministry of Health
• Government Agencies
• Non-Government Organizations
• Other Statutory Boards

DESCRIPTION

Responsibilities and Duties:

1. Serves as a primary point of direct administrative contact and liaison with other offices, individuals and external institutions and agencies on a range of specified issues. Organizes and facilitates meetings and other events as required.
2. Manages and directs telephone and e-mail communications to facilitate the most appropriate responses and actions. Provides accurate and reliable information to enquiries.
3. Performs research analysis on specific issues as required, and independently prepares non-routine letters and/or reports, which may be highly sensitive and confidential in nature.
4. Prepares and analyzes Gantt Charts depicting leave schedules for the Department.
5. Sorts and distributes incoming and outgoing correspondence and prepares or facilitates timely responses as required.
6. Establishes, maintains and updates files, personnel database and records and facilitates the retrieval of information.
7. Attends Board Sub-Committee meetings and Senior Management meetings and performs the function of recording secretary. Undertakes research on matters arising out of meetings and new matters to be tabled at subsequent meetings and provides reports as required.
8. Requisitions supplies, maintenance and other services for the department.
9. Maintains the calendar for the Head of Section.
10. Secures confidential documents, directs them to the appropriate persons and that strict confidentiality is maintained in the execution of duties.
11. Performs other related duties as assigned.

______________________________________________
Authority:

• Serve as a liaison between the Head, other departments and external agencies.

______________________________________________
Performance Criteria:
This job is satisfactorily performed when:

• • Timely and accurate responses to correspondence and verbal enquiries are effected
• Confidentiality is preserved
• Records are up-to-date and easily retrievable
• Administrative functions of the Department are performed with efficiency

Applications with curricula vitae are to be submitted to:

SERHA,
The Director,
Human Resource Management & Industrial Relations,
South East Regional Health Authority,
The Towers, 2nd Floor,
25 Dominica Drive,
Kingston 5.

Submit your application via email to employment@serha.gov.jm.

Deadline for submission is Thursday, February 1, 2024.

We thank all applicants for their expressions of interest however, only those shortlisted will be contacted.

Specialist Nurse (Clarendon, Jamaica) - Clarendon Health Department (SRHA)

 The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position in LIONEL TOWN HOSPITAL:

SPECIALIST NURSE (HPC/RN 2)- VACANT

(salary range $4,032,538 – $4,793,421 per annum and any allowance (s) attached to the post)

Job Purpose
Under the direct supervision of the Ward Nurse Manager, the incumbent will be responsible
for providing an advanced level of care to patients who have life threatening illnesses or have
specific health needs requiring specialized Nursing intervention.
Minimum Qualifications and Experience:

• Certificate/Diploma/BSc. in General Nursing from an accredited school of Nursing
• Certificate/Diploma in Midwifery
• Registration with the Nursing Council of Jamaica
• At least four (4) years clinical experience in nursing

Specific Knowledge, Skills and Competencies:

• Knowledge of professional nursing theory and practice
• Knowledge of medical machinery, resuscitative drugs, their dosages and side effects
• Knowledge of basic principles of management
• Ability of observe, assess, and evaluate life threatening conditions and apply appropriate interventions
• Ability to make calculated and quick decisions and to remain calm in stressful situations
• Ability to establish and maintain effective interpersonal relationships with members of the health team as well as patients and relatives
• Emotionally and mentally stable

Key responsibilities will include:

• Assessing, planning, implementing and evaluating care of patients.
• Anticipating potential nursing problems and developing appropriate plans to deal with same.
• Initiating patient management in crisis situations e.g. cardiopulmonary resuscitation.
• Conducting and supervising prenatal, intra-natal, postnatal and total maternal and child healthcare including family care.

Applications along with resume should be sent no later than Tuesday, February 06, 2024 to:
Senior Human Resource Officer,
Clarendon Health Department,
1-3 Jackson Street,
Denbigh, Clarendon.

E-Mail: lthpersonnel@gmail.com

**PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH YOU ARE APPLYING**
NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.